Experienced Bilingual Virtual Customer Service Advisor – Healthcare Industry

Join arenaflex, a leading provider of healthcare services, as a Virtual Customer Service Advisor in Overland Park, Kansas Are you passionate about delivering exceptional customer service and creating positive patient interactions? Do you want to work for a company that values its employees and provides a supportive work environment? Look no further! arenaflex is seeking an experienced Bilingual Virtual Customer Service Advisor to join our team.

About arenaflex

arenaflex is a leading provider of healthcare services, with a commitment to delivering high-quality patient care and exceptional customer service. Our teams are a committed, caring group of colleagues who are dedicated to making a difference in the lives of our patients and their families. As a Virtual Customer Service Advisor, you will be an integral part of our team, working from the comfort of your own home to provide exceptional customer service to our patients and their families.

Benefits of Working at arenaflex

As a Virtual Customer Service Advisor at arenaflex, you will enjoy a comprehensive benefits package that supports your health, life, career, and retirement. Our benefits include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off arenaflex stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Job Summary and Qualifications

As a Virtual Customer Service Advisor, you will be responsible for handling account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.

Key Responsibilities:

* Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures.

• Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances.
• Document patient inquiry and actions taken into the appropriate systems.
• Update or add insurance information and/or patient demographic information and request rebill.
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods.
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue.
• Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude.
• Follow all arenaflex Customer Service Organization (CSO) guidelines and policies.
• Meet and maintain established departmental performance metrics for production and quality.
• Adhere to all compliance guidelines.
• Maintain working knowledge of workflow, systems, and tools used in the department.

Qualifications:

* Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role.

• Previous call center experience preferably in a healthcare environment preferred.
• Bilingual Spanish is required.
• Virtual employees are required to have high-speed internet with 25 MB download and 6 Upload Speed. (WiFi is not permitted.)

About arenaflex's Revenue Cycle Management

arenaflex provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. arenaflex has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

Why Join arenaflex?

* arenaflex is a leading provider of healthcare services, with a commitment to delivering high-quality patient care and exceptional customer service.

• Our teams are a committed, caring group of colleagues who are dedicated to making a difference in the lives of our patients and their families.
• We offer a comprehensive benefits package that supports your health, life, career, and retirement.
• We are an equal opportunity employer and value diversity at our company.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to Apply

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Virtual Customer Service Advisor opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! Apply to this job Apply for this job