Associate Customer Success Manager - Higher Education at arenaflex
Unlock Your Potential in a Dynamic and Growth-Driven Environment
Are you a highly motivated and organized individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Associate Customer Success Manager - Higher Education, where you'll play a critical role in driving growth and customer satisfaction in our rapidly expanding Higher Education division.
About arenaflex
arenaflex is a leading provider of innovative solutions for the Higher Education industry. Our cutting-edge eTranscript SAAS technology has revolutionized the way educational institutions manage and utilize transcripts, and we're committed to delivering exceptional customer experiences that exceed our members' expectations. As an Associate Customer Success Manager, you'll be part of a dynamic team that's passionate about making a difference in the lives of students, educators, and institutions.
Your Role
As an Associate Customer Success Manager, you'll be responsible for cultivating an exceptional member experience by exceeding your member's expectations. This will involve:
- Conducting calls, emails, webinars, on-sites, and regional events to build strong relationships with members and drive engagement
- Crafting member strategies to build a deep rolodex of relationships at all levels in your member's organization and across arenaflex's functions
- Demonstrating a mastery of arenaflex's products and services, their capabilities, and how they solve member business problems
- Managing all renewal and expansion opportunities for 100-500 accounts, including timely renewal of existing members, expanding the value of existing members, and effectively working cross-functionally with fellow arenaflex team members
- Representing arenaflex products and services accurately to members, quoting, negotiating, and closing contracts, and accurately forecasting revenue
- Developing and executing strategic customer engagement plans to meet quantitative revenue goals (renewals and expansions) and customer satisfaction goals
What You'll Need to Know/Have
To succeed in this role, you'll need:
- A postsecondary degree, BA or BS preferred
- Experience within the Higher Education industry
- Excellent written and verbal communication skills
- Presentation and public speaking ability
- Computer proficiency with MS Office and systems such as Salesforce.com or one SIS or ERP
- Successful management of a caseload, including previous experience in customer success or in the Higher Education industry in roles such as Admissions
- 25-30% travel annually, with seasons of more travel than others
- Consistent attainment of 90% of quarterly/annual goals or greater
Bonus Points if You Also Have
* Previous start-up and/or SaaS business model experience
- Project management experience
- MBA
- Experience managing or selling into accounts within the education industry
- Demonstrated successful Customer Success performance of at least 2 years
Why Join arenaflex?
* Competitive salary and 401k
- Medical, dental, disability, and life insurance
- HSA program, vision, voluntary life, and AD&D
- Tuition reimbursement
- Paid time off, 11 paid holidays, and flexible work schedules
- LifeStyle Spending Account
- Base salary: $60,000 + Commission (OTE of $90,000)
Our Culture
At arenaflex, we believe in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be, and when we openly welcome those ideas, our environment is better and our business is stronger. We participate in E-Verify and are an Equal Opportunity Employer. All arenaflex employees are required to successfully pass a background check upon being hired.
Ready to Join the arenaflex Team?
If you're a motivated and organized individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic and growth-driven environment where you'll have the opportunity to make a real impact. Apply now to become an Associate Customer Success Manager - Higher Education at arenaflex! Apply for this job