Experienced Bilingual Customer Service Representative - Remote Opportunity at arenaflex
Job Title:
Experienced Bilingual Customer Service Representative - Remote Opportunity at arenaflex
Job Description:
Introduction:
Welcome to arenaflex, a leading national mortgage lender and servicer company. We are a dynamic and innovative organization that is committed to providing exceptional customer service to our clients. As a Bilingual Customer Service Representative, you will play a vital role in delivering high-quality service to our customers, ensuring their satisfaction, and resolving their inquiries in a timely and professional manner. If you are a motivated and customer-focused individual who is fluent in both English and Spanish, we encourage you to apply for this exciting opportunity.
Job Summary:
The primary purpose of the Bilingual Customer Service Representative is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls. As a bilingual representative, this position handles inquiries in the customer's preferred language. The successful candidate will be responsible for providing exceptional customer service, resolving customer issues, and updating servicing systems with relevant notes/comments.
Work Schedule:
The work schedule for this position is Monday to Friday, 9:30 a.m. to 6:00 p.m. (PST), with one Saturday per month required. This is a remote opportunity, and you will be working from the comfort of your own home.
Essential Duties and Responsibilities:
* Bilingual fluency in English and Spanish.
- Responds to borrower inbound calls concerning their account, ensuring high-quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.
- Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.
- Completes follow-up tasks to ensure customer satisfaction and resolution.
- Miscellaneous duties as assigned.
Position Requirements:
* Education: High school diploma or equivalent required.
- Experience:
+ General call center experience preferred. + Experience with loan servicing a plus. + Experience using specified second language in a professional capacity is preferred. Language testing may be required.
- Functional/Technical Skills:
+ Effective verbal and written communication skills in both English and specified second language. + Strong customer service skills. + Ability to problem-solving. + Ability to work in a fast-paced environment. + Ability to multi-task and manage time effectively. + Working knowledge of Microsoft Windows applications.
Environmental/Physical Demands:
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands, and fingers to reach, handle, or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Our benefits package includes:
- 3 comprehensive Cigna or Kaiser medical plans
- Dental and vision insurance
- Short-term and long-term disability insurance
- Basic life insurance
- 401(k)
- 10 employer-paid holidays
- Supplemental benefits, including life insurance, critical illness, and accident plans
Company Description:
arenaflex is a privately held, full-service, national mortgage lender and servicer company. We are a dynamic and innovative organization that is committed to providing exceptional customer service to our clients. We are FNMA and FHLMC approved and sell through the Retail and Correspondent Channels, offering FHA, VA, Conventional, USDA, Jumbo, Non-QM, and many other products. We continue to reach month-over-month sales and servicing increases!
Why Join arenaflex?
* Competitive salary and benefits package
- Opportunity to work in a dynamic and innovative organization
- Remote work opportunity
- Collaborative and supportive work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual who is fluent in both English and Spanish, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our website. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
Contact Information:
If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! Apply for this job