Experienced Customer Experience Champion II – Delivering Exceptional Service in a Dynamic Remote Environment

At arenaflex, we're committed to empowering our customers with exceptional experiences that leave a lasting impression. As a Customer Experience Champion II, you'll play a vital role in shaping the future of customer service by providing top-notch support and driving sales growth. If you're passionate about delivering world-class experiences and thrive in a dynamic, remote environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services that transform the way we connect and interact with each other. Our mission is to empower individuals and businesses to reach their full potential by harnessing the power of technology and human connection. With a diverse team of experts and a commitment to excellence, we're shaping the future of customer experience and driving growth in the industry.

The Role

As a Customer Experience Champion II, you'll be responsible for delivering exceptional service to our customers through first-contact resolution, sales growth, and quality assurance. You'll be the face of arenaflex, providing a premium experience that sets us apart from the competition. Your primary responsibilities will include:

• Handling and resolving customer concerns with varying complexity levels of device-related inquiries
• Turning every contact into a sell or save opportunity with a premium experience that keeps customers loyal to arenaflex
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for customers in your queue
• Serving as a brand ambassador and advocate for customers newly joined to arenaflex, highlighting all that we have to offer through our products and services
• Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees
• Identifying plans and services that would suit customer needs in order to prevent future contacts

What We're Looking For

To succeed in this role, you'll need:

• A Bachelor's degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue goals
• The ability to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
• Meet all home office requirements including a private work space, minimum internet speed, and desk for the required equipment provided

Even Better If You Have

* A degree

• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel)
• Experience troubleshooting hardware, software, applications, network, and device issues
• Experience promoting and upselling products or services

Home Office Requirements

* In this remote role, you'll work from home with occasional in-person meetings and training

• Home office must be located within the contiguous United States
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
• A dedicated quiet and private workspace
• arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements
• The ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work in a dynamic, remote environment with a talented team
• Comprehensive training and development programs to help you grow and succeed
• Collaborative and inclusive work environment that values diversity and promotes a sense of belonging
• Flexible scheduling and work-life balance
• Access to cutting-edge technology and tools to help you deliver exceptional service

How to Apply

If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, remote environment, we want to hear from you! Apply today and join our team of experts who are shaping the future of customer experience and driving growth in the industry. Apply To This Job Apply for this job