Customer Success Manager
If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. As a Customer Success Manager, you will serve as the primary point of contact for our customers post-implementation. Your goal is to drive adoption, satisfaction, and measurable outcomes, ensuring customers maximize the value of our SaaS solutions. What a day in life of looks like: Manage a portfolio of mid-market and enterprise clients throughout the full post-sale lifecycle - from onboarding and enablement to value realisation, renewal, and long-term retention. Lead scheduled business reviews with client stakeholders; present insights, performance metrics, and strategic recommendations designed to improve ROI, product utilization, and business outcomes. Track product usage analytics and proactively surface risks or adoption challenges; design action plans to ensure successful adoption and measurable results. Partner cross-functionally with Support, Product, and Engineering teams to resolve client issues, remove barriers, and elevate product feedback to influence roadmap priorities. Identify meaningful upsell and cross-sell opportunities based on evolving client needs; collaborate with the Sales team to drive mutually beneficial expansion. Own and execute the renewal strategy for assigned accounts, ensuring a seamless and data-driven process that mitigates churn and supports long-term customer partnership. What you bring to the team: 2–4 years of experience in a Customer Success or Account Management role within SaaS environments, leading customer outcomes and driving measurable value. Strong communication, stakeholder engagement, and relationship-building abilities, enabling trusted advisor partnerships with diverse customer teams. Familiarity with supply chain workflows and SaaS platforms, with the ability to translate complex operational needs into practical platform solutions. Proven capability to analyse usage data, troubleshoot adoption gaps, and present clear, actionable recommendations that improve performance and customer ROI. Hands-on experience or exposure to warehouse management systems (WMS) or transportation management platforms (TMS) is highly beneficial, contributing valuable operational insight to both internal teams and customer engagement. #LI-REMOTE Why join us? At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [email protected] Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site. Apply To This Job