Operations & Projects Coordinator
Overview
Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage and/or title industry to join our team as an Operations & Projects Coorinator. The ideal candidate will be very detail oriented, enjoy working with clients, and driven to meet tight deadlines and SLAs. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
Responsibilities
DETAILED JOB DUTIES
- Assist with specific Operations processes & Projects under the Agency Sale Team departments.
- Assist with New Orders, Publication, Typesetting, Cancellations, & Sales duties as assigned.
- Assist the business unit managers with various projects, both short and long term, which includes managing and tracking.
- Maintain open communication with all levels of staff relative to the project at hand.
- Be a contact for client issue escalation from time to time, as needed.
- Effectively provides regular reporting verbal and or written to manager, communicating status of projects, turn times and challenges.
- Address inquiries and feedback from internal staff and clients, as needed, professionally and in a timely manner.
- Process and track orders
- Validate documentation
- Manage work queues and SLAs
- Coordinate projects
- Resolve operational issues
- Perform all other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
- Bachelor’s degree.• 5+ years’ experience in default services or related title or mortgage services.• Practical work experience with internet research, troubleshooting, multi-tasking.
- Working knowledge of real estate foreclosures, legal publications, postings and auctions.
- Proven verbal and written skills.
- Must be able to use and have advanced computer skills and be proficient in the Microsoft software products and Visio
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