Experienced Part-Time Remote Customer Service Fraud Specialist – Payments Technology and Security

At arenaflex, we're passionate about revolutionizing the way people move money and make payments. As a leading provider of payment technology and software solutions, we're driven by our commitment to delivering best-in-class services to our clients and customers. We're now seeking an experienced Part-Time Remote Customer Service Fraud Specialist to join our dynamic team and help us propel our mission forward.

What Will You Achieve in This Role?

As a Part-Time Remote Customer Service Fraud Specialist at arenaflex, you'll play a critical role in ensuring the security and integrity of our payment solutions. Your primary responsibilities will include:

• Responding to 25 or more account inquiries per hour, providing merchants and cardholders with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
• Assisting with the completion of lost/stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.
• Building credit card replacement orders and completing shipping materials.
• Developing knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts.

What Are We Looking For in This Role?

To succeed in this role, you'll need to possess the following qualifications and skills:

Minimum Qualifications:

* High School Diploma or Equivalent

• A minimum of at least six months of contact center or work-from-home contact center experience in the last 18 months
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Flexibility to work mid-shift to late shifts, including weekends

Preferred Qualifications:

* 12 months of contact center or work-from-home contact center experience in the last 18 months

• Banking customer service experience
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

What We Offer:

At arenaflex, we're committed to providing our team members with a comprehensive benefits package, including:

• Competitive salary
• Medical, dental, and vision care
• EAP programs
• Paid time off
• Recognition programs
• Retirement and investment options
• Charitable gift matching programs
• Worldwide days of service

What's It Like to Work at arenaflex?

At arenaflex, we're passionate about creating a work environment that's inclusive, diverse, and supportive. We believe in empowering our team members to grow and develop their skills, and we're committed to providing opportunities for career advancement. Our team is made up of talented individuals from diverse backgrounds, and we're proud to be an equal opportunity employer.

How to Apply:

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application through our website, and we'll review your qualifications and experience. We're excited to meet our next team member! Apply To This Job

About arenaflex:

arenaflex is a leading provider of payment technology and software solutions. We're passionate about revolutionizing the way people move money and make payments, and we're committed to delivering best-in-class services to our clients and customers. Our team is made up of talented individuals from diverse backgrounds, and we're proud to be an equal opportunity employer.

Equal Employment Opportunity:

arenaflex is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected]. Apply for this job