Experienced Part-Time Remote Customer Advocate (Contract-to-Hire) – Join arenaflex's Dynamic Team
Are you a customer experience enthusiast with a passion for delivering exceptional support? Do you thrive in fast-paced environments and enjoy learning new skills? If so, we invite you to join arenaflex's dynamic team as a part-time remote Customer Advocate. This contract-to-hire opportunity offers a unique chance to grow with our early-stage remote team and contribute to creating a seamless tax filing experience.
About arenaflex
arenaflex is a pioneering company that's revolutionizing the tax filing experience. Our mission is to empower individuals and businesses to navigate the complexities of tax filing with ease. As a Customer Advocate, you'll be part of a tight-knit team that's dedicated to delivering exceptional support and creating a delightful experience for our customers.
Role Overview
As a Customer Advocate at arenaflex, you'll engage with dozens of customers daily, ensuring they have the support they need to succeed during their tax filing experience. You'll be the go-to person for customers seeking help, and your primary responsibility will be to provide timely, accurate, and empathetic support via email or chat. Your role will involve:
- Answering common customer inquiries and providing account support
- Collaborating with the Support team to understand, prioritize, and escalate customer feedback and issues
- Working collaboratively with colleagues to deliver delightful experiences to our users
- Recognizing patterns in customer needs and relaying them to the broader team
- Learning and growing with a fast-moving and scaling team
Ideal Candidate
We're looking for a bevy of fast-learning folks who know what a superior customer experience looks like and want to help arenaflex delight our passionate customers. If you:
- Are the person your friends and family go to for help
- Love the art of writing and enjoy crafting personal, friendly, and clear emails
- Can empathize with users and quickly grasp the issues they're facing
- Take pride in the products and experiences you create
- Love learning and growing your skillset
- Are passionate about cryptocurrency or other technology helping to bridge gaps in financial equity and prosperity
Essential Qualifications
To succeed in this role, you'll need:
- Communicates with clear and proficient written English
- Is empathetic, positive, patient, and excited to help users solve their pain points
- Enjoys being organized, reliable, independent, and productive
- Wants an opportunity to provide fast-paced support in a high-growth startup
- Loves being challenged by puzzles and is energized by learning
- Views direction and coaching as growth opportunities
- Feels comfortable with some ambiguity
- Is curious about cryptocurrency, math, and financial topics
Preferred Qualifications
While not essential, the following qualifications will give you a competitive edge:
- Experience in customer support or a related field
- Familiarity with cryptocurrency or tax filing software
- Strong writing and communication skills
- Ability to work independently and as part of a team
- Experience with customer relationship management (CRM) software
Career Growth Opportunities
As a Customer Advocate at arenaflex, you'll have the opportunity to:
- Learn about startup support in a hands-on manner
- Grow your skillset and take on new challenges
- Contribute to the development of our Support team
- Collaborate with cross-functional teams to deliver exceptional customer experiences
- Participate in training and development programs to enhance your skills and knowledge
Work Environment and Company Culture
arenaflex is a remote-friendly company that values flexibility, autonomy, and work-life balance. Our team is passionate about delivering exceptional support and creating a delightful experience for our customers. We're committed to fostering a culture of:
- Collaboration and teamwork
- Continuous learning and growth
- Open communication and feedback
- Innovation and experimentation
- Diversity, equity, and inclusion
Compensation and Benefits
We offer a competitive salary and a range of benefits, including:
- A comprehensive benefits package
- Opportunities for professional growth and development
- Flexible work arrangements
- Access to cutting-edge technology and tools
- A dynamic and supportive team environment
30-Day Outcomes
To ensure your success in this role, we've established the following 30-day outcomes:
- Successfully finish onboarding and training
- Resolve 25 tickets per week with 80% customer happiness
- Participate in Support team meetings and conversations
60-Day Outcomes
As you continue to grow in your role, we expect you to:
- Resolve 50 tickets per week with 90% customer happiness
- Actively participate in and initiate product-focused conversations amongst the team
- Help colleagues solve user problems
120-Day Outcomes
By the end of your contract, we expect you to:
- Resolve 100 tickets per week with 95% customer happiness
- Conclude contract by winding down any work outside of the inbox
- Share ideas and tips with the team and any new colleagues who join
- Give internal feedback on your experience working with arenaflex
Are You the One We're Looking For?
If you believe you have what it takes to join arenaflex's dynamic team as a part-time remote Customer Advocate, submit your application without delay. We're keen to hear from talented candidates like you. Apply To This Job Apply for this job