Experienced Insurance Customer Service Representative (P&C Licensed) - Remote Opportunity at arenaflex
Are you a customer service professional with a passion for insurance and a knack for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join arenaflex as an Insurance Customer Service Representative (P&C Licensed) in a remote role. As a key member of our team, you will play a vital role in ensuring our customers receive the best possible service, while also contributing to the growth and success of our organization.
About arenaflex
arenaflex is a leading provider of innovative insurance solutions, dedicated to making America's roads safer for everyone. Our mission is to help drivers with major record violations access affordable auto insurance, reducing the number of uninsured and unlicensed drivers on the road. We believe that happy employees lead to happy customers, which is why we prioritize our people's wellbeing and provide them with the tools and support they need to succeed.
Our Culture
Our culture reflects our values of excellence, respect, innovation, and open communication. We empower our employees to speak up and enjoy their time in the spotlight, recognizing that every individual has the ability to improve our business. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that is inclusive, supportive, and fun.
Job Summary
As an Insurance Customer Service Representative (P&C Licensed), you will be responsible for assisting our customers who have been placed with one of our partnered insurance companies. You will work in a fast-paced inbound call center environment, using multiple programs and systems simultaneously to resolve customer needs quickly and efficiently. Your primary goal will be to ensure our customers maintain their insurance policy with the coverage they require at a reasonable price.
Key Accountabilities
* Answer inbound calls from existing customers in a fast-paced call center-like environment, using multiple programs and systems simultaneously to resolve their needs quickly and efficiently.
- Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers.
- Answer questions related to coverages, billing, and policy history.
- Use a proactive approach to identify and assess customers' needs and offer our services to ensure each customer is placed best for their needs. You will create opportunities for our in-house consultants to upsell, x-sale, re-shop, and rewrite policies.
- Resolve customer issues, process payments, answer questions, process endorsements.
- Maintain an in-depth understanding of the software, products, and processes used by the organization.
- Maintain high call quality (QA) score, process adherence, and productivity metrics.
- All other duties as assigned.
Job Requirements
* Resident state P&C license.
- Strong attention to detail/accuracy when collecting and entering data.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Preferred Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment.
- Experience working in a high volume and fast-paced call center environment.
- Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously.
- Strong reliable internet connection.
- Proactive in one's own development; welcomes coaching as an opportunity to improve.
- High energy and enjoys working in a combined team/goal-oriented environment.
- Experience with named non-owner policies, understanding SR-22, and FR-44 state fillings is a plus.
- Bilingual is a PLUS.
- Compensation: $20 per hour + monthly incentive
Why Join arenaflex?
* Competitive salary and monthly incentive
- Opportunity to work in a dynamic and fast-paced environment
- Comprehensive training and development programs to enhance your skills and knowledge
- Collaborative and supportive team environment
- Flexible remote work arrangement
- Opportunities for career growth and advancement
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual with a passion for insurance, we encourage you to submit your application without delay. We're eager to hear from talented candidates like you who share our commitment to excellence and customer satisfaction. Apply To This Job
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and respectful of all employees, regardless of their background, culture, or identity. Apply for this job