Inside Sales Representative

Smart Care is seeking a driven and relationship‑focused Inside Sales Representative to join our Sales & Marketing team. This role is central to our revenue growth strategy and plays a key part in identifying, engaging, and qualifying prospective customers across key market segments. As an Inside Sales Representative, you’ll be the first point of contact for many of our future customers—building rapport, uncovering business needs, and creating qualified opportunities that fuel our sales pipeline. Your success will be measured by your ability to generate Sales Qualified Leads (SQLs) and support the acceleration of the sales cycle. You’ll collaborate closely with both marketing and field sales, contributing to outreach strategies, campaign execution, and continuous improvement of our lead generation processes. If you’re motivated, curious, and eager to grow your sales career, this role puts you right at the heart of Smart Care’s growth engine. What’s In It for You A clear path to grow your career in sales with hands‑on coaching and mentorship. The opportunity to work with a collaborative, high‑energy team that values innovation and continuous improvement. Exposure to industry‑leading sales and marketing technologies (CRM, ZoomInfo, Competitive compensation package with performance‑based incentives. Opportunities to contribute ideas, shape outreach strategies, and influence how Smart Care engages with prospects. A supportive environment that encourages learning, experimentation, and professional development.

What You Will Do

Build relationships with key decision‑makers through integrated outreach (phone, email, and digital channels). Qualify inbound and outbound leads within assigned target segments, lists, or accounts. Develop a deep understanding of target markets, buyer personas, and customer pain points. Conduct proactive lead generation activities to maximize market exposure and identify new opportunities. Assess prospect needs, budget, timeline, and business challenges to ensure a smooth hand‑off to field sales. Communicate Smart Care’s value proposition and effectively address objections. Prepare and deliver detailed hand‑off materials to field sales representatives. Meet or exceed SQL generation goals, measured by appointments set and opportunities won. Track all outreach activity, notes, and qualification details in CRM and related tools. Learn and utilize the sales and marketing technology stack to support outreach, nurturing, and retention. Support customer retention and same‑customer sales initiatives when needed. Provide feedback to improve scripts, templates, and outreach processes. Participate in developing new strategies for customer acquisition, nurturing, and retention. Qualifications & Skills Professional, determined, and results‑oriented with a strong desire to learn. Demonstrated sales aptitude and interest in pursuing a long‑term sales career. Comfortable and confident communicating with prospects via phone and email. Strong active listening and telephone communication skills. Positive, team‑oriented, and self‑motivated with the ability to work independently. Excellent time management, organization, and prioritization abilities. Strong written and verbal communication skills. Proficient with Microsoft Office and comfortable learning new software tools. Familiarity with marketing, sales cycles, and lead management processes is a plus. Experience BA/BS preferred, or 1–2+ years of experience in sales, marketing, customer service, lead development, or cold calling. Self‑starter with the ability to take ownership and drive tasks to completion. Experience collaborating across teams and working with multiple stakeholders. Operates with integrity, accountability, and consistent follow‑through. B2B sales experience preferred. Understanding of customer acquisition funnels and sales pipeline stages is a plus. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected]. Apply To This Job