Experienced Loss Prevention Customer Service Associate II – Retail Security and Customer Experience
At arenaflex, we're committed to providing an exceptional shopping experience for our customers, while also protecting our assets and maintaining a safe and secure environment for everyone. As an experienced Loss Prevention Customer Service Associate II, you'll play a vital role in supporting our district loss prevention manager and store management in preventing potential loss and dishonesty, while also ensuring a positive customer shopping experience.
About arenaflex
arenaflex is a leading retailer with a passion for providing the best possible shopping experience for our customers. With a wide range of brands and products, we're always looking for talented individuals who share our commitment to excellence and customer satisfaction. Our stores are designed to be exciting and engaging, with a focus on discovery and exploration. We believe that every day is a new opportunity to discover something different, and we're looking for people who share that enthusiasm.
Key Responsibilities
As a Loss Prevention Customer Service Associate II, you'll be responsible for:
- Maintaining a proper and professional stance in the designated area at the front of the store
- Acting as a visual deterrent to prevent potential loss and dishonesty
- Reviewing and understanding the Store Emergency Response Guide
- Wearing a complete arenaflex-approved uniform, including a Body Worn Camera
- Greeting customers appropriately, demonstrating courtesy and respect
- Establishing and maintaining a position at the front of the store or in a department
- Responding to customer requests for assistance by referring customers to store management or customer service via a arenaflex-issued radio
- Observing and reporting any suspicious behavior or critical incidents to LP or store management
- Performing a closing safety sweep of the store with a member of management
- Adhering to all arenaflex policies and procedures
- Documenting required incidents in AIIM Case Management
- Performing other duties as assigned
Who We're Looking For
We're looking for individuals who possess the following skills and qualities:
- Strong verbal and written communication skills
- Sound decision-making skills
- Ability to take initiative and perform well independently
- Prioritizes/organizes workload and manages time effectively
- Able to stand for long periods of time
- 0-2 years retail or security experience
Benefits
As an arenaflex associate, you'll enjoy a range of benefits, including:
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
- Eligibility for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance
Compensation
This position has a starting pay range of $13.05 to $18.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Why Join arenaflex?
At arenaflex, we're passionate about providing an exceptional shopping experience for our customers, while also protecting our assets and maintaining a safe and secure environment for everyone. We're looking for talented individuals who share our commitment to excellence and customer satisfaction. If you're looking for a rewarding new role with opportunities for growth and development, we encourage you to apply.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
How to Apply
If you're interested in joining our team as a Loss Prevention Customer Service Associate II, please submit your application by clicking on the link below. Apply To This Job We look forward to hearing from you and exploring how you can contribute to the growth and success of arenaflex. Apply for this job