Experienced Claims Customer Service Representative – Automotive Warranty and Claims Support

At arenaflex, we're on a mission to revolutionize the way people interact with our company, providing exceptional customer service and support that exceeds expectations. As an Experienced Claims Customer Service Representative, you'll play a vital role in our growing claims department, working closely with internal and external stakeholders to resolve claims and provide top-notch support.

Job Highlights:

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Start Date:

Immediate openings available -

Company:

arenaflex -

Location:

Remote -

Compensation:

A competitive salary -

Position:

Experienced Claims Customer Service Representative

Job Summary:

We're seeking bright, outgoing, and energetic individuals to join our team as Experienced Claims Customer Service Representatives. As a key member of our claims department, you'll be responsible for analyzing information in our Vehicle Service Contract and claims system to advise customers on the appropriate benefit amounts. You'll also be responsible for requesting and distributing internal information to aid the Claims Adjudication Department, answering phone and email inquiries, and providing information and explanations on the various levels of contract coverage and claims processes.

Key Responsibilities:

- Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts. - Request and distribute internal information to aid Claims Adjudication Department. - Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage, and claims processes. - Manage work-flow, process and complete all requests and documents according to established procedures. - Be a team member, work effectively in a friendly team environment. - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Other Job Duties, as assigned.

Key to Success:

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Minimum Qualifications:

- Minimum High School graduate or GED is Required - Strong organizational and customer service skills with ability to problem solve and multi task must be detail oriented with a high level of accuracy in data entry skills. - The ability to maintain confidentiality of sensitive information - Possess excellent written and verbal communication skills, must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management and customers, call center experience preferred. - Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 35 wpm, and document information while discussing the claim over the phone - Automotive Service Dept. experience preferred. Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers are also encouraged to apply. -

Preferred Qualifications:

- Previous experience in a claims or customer service role - Knowledge of the automotive industry and warranty claims process - Strong analytical and problem-solving skills - Ability to work in a fast-paced environment and meet deadlines - Excellent communication and interpersonal skills

Compensation and Benefits:

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Compensation:

$20.50/hour -

Benefits:

arenaflex offers a comprehensive benefits package, including: - Additional bonus and incentive opportunities - Paid training and upward mobility – we invest in your growth - 401(k) with company match after 90-days of employment - Medical, Dental and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Casual dress code

Work Environment and Culture:

At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, collaboration, and innovation. Our team is passionate about delivering exceptional customer service and support, and we're looking for like-minded individuals to join our ranks. As an Experienced Claims Customer Service Representative, you'll have the opportunity to work with a diverse team of professionals who are dedicated to making a difference in the lives of our customers.

Career Growth Opportunities:

arenaflex is a rapidly growing company with a strong commitment to employee development and growth. As an Experienced Claims Customer Service Representative, you'll have access to ongoing training and development opportunities, as well as the chance to take on new challenges and responsibilities. We're committed to helping you achieve your career goals and reach your full potential.

How to Apply:

If you're a motivated individual with a passion for delivering exceptional customer service and support, we encourage you to apply now! Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply To This Job Apply for this job