Experienced Full Stack Data Entry Representative – Remote Customer Service & Pharmacy Operations

At arenaflex, we're committed to making a positive impact on people's lives through better health and wellness. As a leading retail pharmacy and healthcare company, we're seeking a reliable and skilled individual to join our team as a Full Stack Data Entry Representative in a remote customer service and pharmacy operations role.

About arenaflex

arenaflex is a global healthcare, pharmacy, and retail leader with a rich legacy of putting patients and customers at the forefront of everything we do. With over 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands, we serve nearly 10 million customers every day. Our mission is to make a difference in people's lives by providing access to quality healthcare and pharmacy services, including those that address the needs of underserved populations.

Job Summary

As a Full Stack Data Entry Representative, you will play a critical role in supporting our pharmacy operations and customer service teams. You will be responsible for accurately and efficiently processing patient and medication data, handling high-volume customer inquiries, and resolving complex issues in a timely and professional manner. This is a remote position, and you will work closely with our team to ensure seamless communication and collaboration.

Key Responsibilities

* Utilize arenaflex's pharmacy information entry methodology and rules to process new patient enrollments by entering data into a suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate and resolve missing medication data, decipher clinical abbreviations (SIG codes), and settle all data entry-related exceptions.
• Handle correspondence with patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
• Resolve external exceptions by researching, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
• Settle phone decisions to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the external exceptions.
• Provide support to pharmacists, both in-office and remotely, and identify and escalate issues to senior-level staff as necessary.
• Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain an active pharmacist license or certification.

Essential Qualifications

* High school diploma or equivalent

• Essential level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online)
• Essential web browsing skills, including opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files)
• Ability to communicate effectively in writing and verbally
• 18 years old or older

Preferred Qualifications

* At least one year of pharmacy experience in a retail or call center environment

• At least a year and a half as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files)
• Familiarity with Spanish and English

What We Offer

* Competitive salary

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to cutting-edge technology and tools
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! [Apply Now](#) [Apply to this Job](#)

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job