System Manager Performance Improvement
Where You’ll Work Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system. Job Summary and Responsibilities Strongly prefer candidate to live in the state of TX in the Houston, TX area. This is a remote role with a preference for a candidate to live in the South Region area - TX, AR, TN, KY. The Central Region is comprised of: Texas, Arkansas, Tennessee, Kentucky and Ohio. This position is responsible for leading all aspects of workforce benchmarking and productivity for CommonSpirit Health. A key focus will be on standardizing a division’s labor management based on National guidelines, data integrity, and optimal use of the productivity and benchmarking solutions for each facility. This will be achieved by working closely with local, divisional, and national leadership teams. The focus of this team member is to work with all of the leaders in the designated facilities to strengthen operational knowledge of each facility and to enhance working relationships with leadership. This position will report to the System Director of Performance Improvement. Essential Key Job Responsibilities In support of the System Director of Performance Improvement, partners with the Hospital, Market, or Division VPs of Finance to develop and implement a productivity strategy that supports the Operational Strategy to produce measurable financial improvements. Participates at assigned Hospital, Market, or Division meetings, to provide information on productivity metrics, areas of opportunity, and most importantly proposed solutions to identified challenges. Lead process improvement projects related to improving productivity within the Division by working with division, market, and hospital leadership. Plan, organize, and lead initiatives required for the safe, efficient, and effective operation of departments and programs; including, active participation with other entities, hospitals, leadership, and staff. Develop performance standards, metrics, and operation procedures within the department that support the division strategy, policies, and procedures. Create, teach, and implement processes, tools, educational materials that enable department leaders and teams to understand and interpret data and use the tools to improve productivity. Understand and apply industry best practices, standards, and regulations related to productivity tools, financial analysis, auditing and reporting. Ability to use MS Office tools and Google Drive (including Excel/Sheet, Word/Docs, PowerPoint/Slides, DataStudio/Looker) and other relevant tools to access/extract data in relational databases and maintain technical expertise. Ability to understand, present and explain complex financial, clinical, and productivity data in a clear and understandable manner to local, Divisional, and National stakeholders. Provide analytical support for benchmarking, productivity monitoring, tracking and reporting systems. Ensure timely and accurate benchmarking audits, data submission, report generation and associated manager education regarding report interpretation and improvement opportunity identification. Provide analytical support, training, and education of benchmarking and productivity systems and reports. Provide key analysis and evaluation of a Division’s performance to support operational improvement and other performance management efforts. Partner with local, divisional, and national Finance, Accounting and other teams on labor budget process and assist in the development of productivity targets. Lead the efforts in setting labor budgets at departmental level by utilizing productivity and benchmarking concepts; support local teams and the system director of labor management to finalized labor budgets in the set timeline. The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned. Job Requirements Education & Experience Minimum Required Bachelor’s Degree in Finance, Industrial Engineering or related field 3 years of experience in analytics, reporting and communication of data output to leaders. Experience with complex data analysis methods and information systems. Must have Labor Productivity and Performance Improvement experience in healthcare or other industry Preferred/Desired: Experience working in the healthcare industry, hospital highly preferred Master’s Degree in Business, Management Engineer, Finance, Industrial Engineer or related field. Required Minimum Knowledge and Skills: Advanced Excel/Google Sheet Level User. Tech Savvy Data Analytics. Intermediate Level in Productivity Systems. Intermediate Access Level User. Technical finance skills. Intermediate Macro Level User. #LI-CSH Apply To This Job