Experienced Telecommunication Customer Support Specialist – Telecom Operations Management

At arenaflex, we're on a mission to revolutionize the way we connect and communicate. As a leading provider of innovative telecommunications solutions, we're seeking an experienced Telecommunication Customer Support Specialist to join our team in Chicago, IL. If you're a seasoned professional with a passion for delivering exceptional customer service and a deep understanding of telecom operations, we want to hear from you.

About arenaflex

arenaflex is a dynamic and forward-thinking company that's dedicated to pushing the boundaries of what's possible in the world of telecommunications. With a strong focus on innovation, customer satisfaction, and employee growth, we're creating a workplace culture that's both challenging and rewarding. Our team is made up of talented individuals who share a common goal: to deliver exceptional results and make a real difference in the lives of our customers.

Job Summary

As a Telecommunication Customer Support Specialist at arenaflex, you'll be responsible for representing our company as the main operations contact for our existing and new customer base. This is a unique opportunity to join a dynamic team and make a real impact on the way we deliver customer service. With a focus on telecom operations management, you'll be working closely with customers, carriers, and internal stakeholders to resolve complex issues and deliver exceptional results.

Key Responsibilities

* Represent arenaflex as the main operations contact for our existing and new customer base

• Manage and support customers through the entire order process, from new orders to complex orders and disconnect orders
• Resolve billing and trouble tickets in a timely and efficient manner
• Escalate and monitor outages, and project manage all orders through completion
• Build and maintain positive relationships with customers and internal stakeholders
• Develop and implement projects to local and IXC Telcos, including AT&T, Verizon, Sprint, Lumen, Windstream, and other telecommunications companies
• Review and analyze telecom order packages, submit to carrier, and manage project through installation
• Implement and manage inventory records utilizing CSRs

Principal Duties and Responsibilities

* Minimum of 10+ years of high-level experience in a related field operations within a telecommunications company

• Self-managed and driven, with a proactive, self-motivated, and determined attitude
• Excellent customer service skills and interpersonal skills
• Advanced level skills in MS Office, with a focus on Excel
• Ability to work under pressure and to multi-task
• Customer-focused with an eagerness to engage when issues are encountered
• Background in managing legacy telco products, including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
• Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
• Ability to understand, analyze, and explain Telco USOCs on CSRs

Essential Qualifications

* 10+ years of high-level experience in a related field operations within a telecommunications company

• Excellent customer service skills and interpersonal skills
• Advanced level skills in MS Office, with a focus on Excel
• Ability to work under pressure and to multi-task
• Proactive, self-motivated, and determined attitude
• Customer-focused with an eagerness to engage when issues are encountered

Preferred Qualifications

* Background in managing legacy telco products, including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex

• Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
• Ability to understand, analyze, and explain Telco USOCs on CSRs

Skills and Competencies

* Excellent communication and issue resolution skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong customer service skills and interpersonal skills
• Advanced level skills in MS Office, with a focus on Excel
• Ability to work under pressure and to multi-task
• Proactive, self-motivated, and determined attitude
• Customer-focused with an eagerness to engage when issues are encountered

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Telecommunication Customer Support Specialist, you'll have access to a range of training and development opportunities, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a dynamic and forward-thinking company that's dedicated to creating a workplace culture that's both challenging and rewarding. Our team is made up of talented individuals who share a common goal: to deliver exceptional results and make a real difference in the lives of our customers. We're committed to:

• Creating a workplace culture that's inclusive, diverse, and respectful
• Providing ongoing training and development opportunities to enhance your skills and knowledge
• Recognizing and rewarding outstanding performance
• Encouraging collaboration and teamwork
• Fostering a culture of innovation and creativity

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary: $ [insert salary]
• Benefits: [insert benefits]
• Perks: [insert perks]
• Paid time off: [insert paid time off]
• Holidays: [insert holidays]

How to Apply

If you're a seasoned professional with a passion for delivering exceptional customer service and a deep understanding of telecom operations, we want to hear from you. To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. Don't miss out on this opportunity to join a dynamic team and make a real impact on the way we deliver customer service. Apply now to become a Telecommunication Customer Support Specialist at arenaflex! Apply for this job