Experienced Customer Support Associate – Work from Home – Topeka, KS
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Support Associate, you'll be at the forefront of this movement, working from the comfort of your own home to provide top-notch support to our clients' customers. If you're passionate about delivering world-class service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative customer contact center that's dedicated to empowering our employees to grow and succeed in their careers. We're not just a company – we're a community of like-minded individuals who share a passion for delivering exceptional customer experiences. Our team is comprised of talented professionals from diverse backgrounds, and we're committed to fostering a culture of inclusivity, respect, and collaboration.
Position Description
As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. This may include appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. You'll work with some of the most recognized companies in their industries, so professionalism and excellent communication skills are a must!
Key Responsibilities
* Qualify callers for programs, products, or services offered by our clients
- Conduct outbound and inbound calls to schedule appointments, qualify leads, and recruit patients
- Provide exceptional customer service and support to clients' customers
- Meet or exceed performance metrics and productivity standards
- Collaborate with team members to achieve shared goals and objectives
- Participate in ongoing training and development to enhance skills and knowledge
Requirements
* High School Diploma or GED required
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once nesting period is complete
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the following minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- Must have a desk/workstation in a quiet workspace
- Must be able to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)
Benefits
* Remote work
- Remote training
- For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment
Work Environment and Company Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to fostering a culture of collaboration, respect, and open communication. We believe that our employees are our greatest asset, and we're committed to providing ongoing training and development opportunities to help you grow and succeed in your career.
Compensation and Perks
* $10.00 per hour ($7.25 per hour during training)
- Opportunities for career advancement and professional growth
- Ongoing training and development opportunities
- Collaborative and supportive work environment
- Flexible scheduling and remote work options
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further. arenaflex is an equal opportunity employer, and we're committed to fostering a culture of inclusivity and respect.
Apply Now!
Don't miss out on this exciting opportunity to join our team and start your career in customer support! Apply now and take the first step towards a rewarding and challenging role that will help you grow and succeed in your career. Apply for the job now! Apply for this job Apply for this job