Experienced Customer Support Associate – Work from Home – Leawood, KS

Are you a customer-centric individual with excellent communication skills, looking to join a dynamic and innovative company that offers opportunities for personal and professional growth? Do you thrive in a fast-paced environment and enjoy working with a variety of clients? If so, we invite you to apply for the Experienced Customer Support Associate position at arenaflex, a leading customer contact center that provides a launching point for all employees to advance on their career path.

About arenaflex

arenaflex is a cutting-edge customer contact center that offers a unique blend of innovation, professionalism, and fun. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing our employees with the tools, training, and support they need to succeed. As a customer-centric organization, we believe in fostering a culture of empathy, understanding, and continuous improvement.

Job Description

As an Experienced Customer Support Associate at arenaflex, you will be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. You will work with some of the best and most recognized companies in their industries, and professionalism and excellent communication skills are a must. Your primary responsibilities will include:

• Qualifying callers for programs, products, or services offered by our clients
• Conducting outbound and inbound calls to engage with customers and provide exceptional customer experiences
• Utilizing product knowledge to effectively communicate with customers and resolve their inquiries
• Maintaining accurate records of customer interactions and updating customer information as necessary
• Collaborating with internal teams to resolve customer issues and provide seamless customer experiences
• Participating in ongoing training and development to enhance product knowledge and customer service skills

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• High School Diploma or GED
• Great verbal and written communication skills
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to demonstrate product knowledge once nesting period is complete
• Ability to adapt in a fast-changing environment
• Own a computer at home that meets the minimum workstation requirements (processor: Intel Core i5 2.1GHz or better or AMD equivalent, operating system: Windows 10 (32-bit / 64-bit) or higher, RAM: 8GB or more)
• Webcam
• High-speed internet access with download speed of at least 100 and upload speed of at least 10
• Must have a desk/workstation in a quiet workspace
• Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)

Benefits

As an employee of arenaflex, you will enjoy a range of benefits, including:

• Remote work
• Remote training
• Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected
• 401(k) after 90-day probationary period if elected
• PTO after 6 months of employment
• Opportunities for career growth and advancement

What We Offer

At arenaflex, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing our employees with the tools, training, and support they need to succeed. As a customer-centric organization, we believe in fostering a culture of empathy, understanding, and continuous improvement.

How to Apply

If you're a motivated and customer-centric individual looking to join a dynamic and innovative company, we invite you to apply for the Experienced Customer Support Associate position at arenaflex. Please submit your application online, and we'll review your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Apply for this job