Experienced Customer Service Representative – Beverage Delivery Space
At arenaflex, we're on a mission to revolutionize the way people experience customer service. As a Customer Service Representative in our beverage delivery space, you'll be the face of our brand, providing world-class support to our residential and commercial clients. If you're passionate about delivering exceptional customer experiences, we want to hear from you!
About arenaflex
arenaflex is a leading national brand in the beverage delivery space, dedicated to providing top-notch products and services to our customers. We're a dynamic and innovative company that values our employees and strives to create a positive work environment. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks.
Job Summary
As a Customer Service Representative, you'll be responsible for providing exceptional customer support through phone calls, resolving customer issues, and achieving sales and product education goals. You'll be the primary point of contact for our customers, and your ability to provide world-class service will make all the difference in their experience with our brand.
Responsibilities
* Respond to incoming calls from existing residential and commercial clients, providing world-class customer service and diagnosing customer needs and concerns
- Handle difficult customer calls in a courteous and professional manner, using negotiation skills to provide alternative approaches to resolve customer issues
- Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
- Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
- Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
- Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
- Primarily phone-based support, with occasional opportunities to work on-site at our contact centers in Lakeland, FL, and Massachusetts
Qualifications
* High school diploma, GED, or equivalent work experience
- Minimum of 1-year previous customer service and/or call center experience
- Previous experience with live chat and/or customer retention is a plus but not required
- Ability to thrive in a fast-paced environment
- Ability to display business maturity at all times and work efficiently without on-site supervision
Technical Qualifications and Requirements
* The employee must have a space in their place of residence suitable for the installation of a Home Agent workstation
- Work environment must be free from distractions, including any background noise that impacts the customer experience
- The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
- Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
- Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
- Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
Call Volume
* Typically 40-50 calls per day
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible scheduling and remote work options
- Access to cutting-edge technology and tools
- Comprehensive training and onboarding program
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative company, we want to hear from you! Apply now to become a part of our team and take the first step towards a rewarding career with arenaflex. [Apply Now Button] Don't miss out on this opportunity to join our team and make a difference in the lives of our customers. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job