Experienced Customer Support Associate - Work from Home - Overland Park, KS
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Support Associate, you'll play a vital role in helping us achieve this goal by providing top-notch support to our clients' customers. If you're a motivated and customer-focused individual who thrives in a dynamic, fast-paced environment, we'd love to hear from you!
About arenaflex
arenaflex is a leading innovative customer contact center that offers a unique blend of technology, expertise, and passion for delivering exceptional customer experiences. Our team is dedicated to helping our clients achieve their goals by providing personalized support to their customers. We're proud to work with some of the most recognized companies in their industries, and we're committed to maintaining the highest standards of professionalism and excellence.
Position Description
We're seeking highly skilled and motivated Customer Support Associates to join our team on a full-time or part-time basis. As a Customer Support Associate, you'll be responsible for:
- Qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls
- Demonstrating excellent communication and interpersonal skills to build strong relationships with customers
- Providing accurate and timely information to customers, resolving their queries and concerns in a professional and courteous manner
- Working with a variety of clients and their products, services, and programs, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting
- Collaborating with our team to achieve sales and customer satisfaction targets
- Participating in ongoing training and development to enhance your skills and knowledge
Requirements
To be successful in this role, you'll need:
- A high school diploma or equivalent
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once the nesting period is complete
- Adaptability in a fast-changing environment
- A computer at home that meets the minimum workstation requirements (Intel Core i5 2.1GHz or better, Windows 10, 8GB RAM, webcam, and high-speed internet access with download speed of at least 100 and upload speed of at least 10)
- A quiet workspace with a dedicated desk
- Ability to attend a full 2-week mandatory virtual training program (Monday-Friday, 9am-5pm EST or 8am-4pm CST)
Benefits
As a valued member of our team, you'll enjoy:
- Remote work opportunities, allowing you to work from the comfort of your own home
- Remote training, ensuring you're equipped with the skills and knowledge you need to succeed
- Competitive compensation, including $10.00 per hour (with a $7.25 per hour training rate)
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
- Comprehensive benefits package, including medical, dental, vision, STD, LTD, life, and AD&D insurance (after 90-day probationary period)
- 401(k) plan (after 90-day probationary period)
- Paid time off (PTO) after 6 months of employment
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Apply Now!
Don't miss this opportunity to join our dynamic team and start your career journey with arenaflex! Apply now and take the first step towards a rewarding and challenging role that will help you grow and develop as a professional. Apply for this job