Experienced Customer Success Manager – Digital Trust & Safety Solutions

At arenaflex, we're on a mission to empower businesses to grow fearlessly in the digital landscape. As a Customer Success Manager, you'll play a vital role in driving the adoption of our Digital Trust & Safety solutions, unlocking strategic business value for online digital businesses across all major industries and around the globe. If you're a creative problem-solver with a knack for building relationships and a strong technical acumen, we want to hear from you.

• *About the Team**

Our Customer Success Management team is a powerhouse of subject matter experts who work closely with our customers to drive the adoption of arenaflex's Digital Trust & Safety solutions. We're a team of trusted advisors who leverage our product and industry knowledge to drive ROI and build long-term customer success and satisfaction. As the voice of the customer, we advocate for their needs and champion their success internally, bridging business and technical challenges while maximizing customer success and value.

• *What We're Looking For**

We're seeking an experienced Customer Success Manager who will work closely with our customers to identify and address business and technical challenges. As a member of our Customer Success Management team, you'll be an ambitious self-starter with a strong technical acumen, excellent communication skills, and a cross-functional collaboration skill set. If you have a track record of showing value through data-driven metrics and KPIs, and a bias for action, we want to hear from you.

• *Key Responsibilities**

As a Customer Success Manager at arenaflex, you'll be responsible for:

• Understanding the customer's business: Identify and address business and technical challenges, owning the entire process, including relationship-building, project management, and communication of issues and solutions.
• Demonstrating the value arenaflex is providing: Through strategic business reviews and consultative conversations, you'll show that arenaflex is providing value to our customers, gaining alignment with our customers regarding the value arenaflex is providing.
• Being a arenaflex product expert: Build and maintain a deep understanding of arenaflex's product offerings, find, distill, and share best practices across your customers, and take a first pass at debugging issues and making recommendations for better integrations.
• Being a customer advocate: As the owner of your book of business, you'll be the champion and represent customers internally, providing feedback and finding ways to improve the customer's experience through processes and collateral, driving value realization for your customers.
• Contributing to product documentation training with key learnings and best practices.
• *What Would Make You a Strong Fit**

To succeed in this role, you'll need:

• 8+ years of experience in a Customer Success Manager role or similar role (e.g., Customer Success Management, Account Management, Customer Support).
• Experience in the fraud/payments ecosystem is a plus.
• Experience owning a book of business and being responsible for retaining revenue and running strategic business reviews (e.g., QBRs).
• A track record of showing value through data-driven metrics and KPIs.
• Outstanding customer-facing communication skills, including the ability to communicate and build relationships with all levels and audiences – from fraud analysts to the C-suite; technical and non-technical.
• Strong business acumen and experience influencing change at all levels of a customer organization.
• A strong work ethic and commitment to excellence; being creative, collaborative, goal-oriented, thoughtful, and resourceful.
• A bias for action; demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision.
• Ability to work effectively in teams of technical and non-technical individuals across multiple concurrent projects.
• Experience working with SaaS-based products, comfortable speaking about complex/technical concepts, and have worked with products that utilize APIs.
• *Benefits and Perks**

As a valued member of our team, you'll enjoy:

• Competitive total compensation package
• 401k plan
• Medical, dental, and vision coverage
• Wellness reimbursement
• Education reimbursement
• Flexible time off
• *A Little About Us**

arenaflex is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on arenaflex to unlock growth and deliver seamless consumer experiences. Visit us at [arenaflex.com](http://arenaflex.com) and follow us on LinkedIn. If you're a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we want to hear from you. Apply now t Apply tot his job Apply To this Job