Experienced Bilingual Senior Customer Service Representative – Remote Opportunity in Arizona

Imagine being part of a team that simplifies the healthcare experience, creates healthier communities, and removes barriers to quality care. At arenaflex, we're on a mission to make a difference in the lives of millions of people. As a Bilingual Senior Customer Service Representative, you'll have the opportunity to work with our Medicaid members, assisting them in scheduling preventative health services with their assigned doctor. If you're fluent in English and Spanish, passionate about delivering exceptional customer service, and eager to grow your career, we invite you to join our team.

About arenaflex

arenaflex is a leading healthcare company that's committed to helping people live healthier lives and making the health system work better for everyone. We believe in the power of diversity and inclusion, and we're dedicated to creating a healthier atmosphere where everyone can thrive. Our mission is to simplify the healthcare experience, create healthier communities, and remove barriers to quality care.

Job Summary

As a Bilingual Senior Customer Service Representative, you'll be responsible for handling outbound member phone calls, assisting members with scheduling preventative health services, and ensuring quality customer service for external customers. You'll work independently, adapting procedures, processes, and techniques to meet the complex requirements of this role. If you're a motivated and results-driven individual who's passionate about delivering exceptional customer service, we encourage you to apply.

Key Responsibilities

* Ensures quality customer service for external customers by proactively reaching out to identify needs for preventative services and connecting them to the appropriate resources.

• Partners with other customer service representatives to resolve complex customer service inquiries.
• Informs and educates new customers regarding preventative health care services available to the member and/or the child of the guardian.
• Places outgoing phone calls for preventative services and to complete follow-up on customer service requests, as necessary.
• Maintains timely, accurate documentation for all appropriate transactions.
• Meets established productivity, schedule adherence, and quality standards with consistency.
• Keeps management abreast of all outstanding issues.
• Adapts procedures, processes, and techniques to meet the more complex position requirements.
• Addresses special (ad-hoc) projects as appropriate.
• Seeks involvement in continuous quality improvement initiatives.
• Works bilingually – English and Spanish speaking
• Works independently
• Acts as a resource for others.

Qualifications

* High School Diploma/GED

• Must be 18 years of age or older
• 1+ years of customer service experience analyzing and solving customer problems
• Bilingual verbal and written fluency in English and Spanish
• Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Experience performing 6+ hours a day making outbound calls
• Ability to work Monday – Friday 8AM – 5PM Arizona Time Zone

Preferred Qualifications

* 1+ years of pediatric medical office experience

• Experience with the Managed Healthcare industry
• Experience with EPSDT (Early and Periodic Screening Diagnostic and Treatment) Services

Telecommuting Requirements

* Reside within Arizona

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Compensation and Benefits

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Work Environment and Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a healthier atmosphere where everyone can thrive. Our team is passionate about delivering exceptional customer service, and we're dedicated to making a difference in the lives of millions of people. If you're a motivated and results-driven individual who's passionate about delivering exceptional customer service, we encourage you to apply.

Why Join arenaflex?

* Opportunity to work with a leading healthcare company that's committed to making a difference in the lives of millions of people.

• Chance to grow your career in a fast-growing environment.
• Comprehensive benefits package, including health, dental, and vision insurance, 401k contribution, and equity stock purchase.
• Incentive and recognition programs to reward your hard work and dedication.
• Opportunity to work remotely and have a better work-life balance.
• Collaborative and inclusive work environment that values diversity, equity, and inclusion.

How to Apply

If you're a motivated and results-driven individual who's passionate about delivering exceptional customer service, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Join Our Team

We're excited to have you join our team! arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a healthier atmosphere where everyone can thrive. If you're a motivated and results-driven individual who's passionate about delivering exceptional customer service, we encourage you to apply. Apply for this job