Experienced Customer Support Chat Specialist: Tu - Th | Remote Opportunity at arenaflex
Join arenaflex, the most-loved nonprofit fundraising and CRM platform, as a Customer Support Chat Specialist and be part of a thriving Fundraising industry. Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of changemakers? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to explore this exciting Remote opportunity at arenaflex, where you'll have the chance to join a talented team of professionals who share your passion for empowering nonprofits to raise more, pay less, and give better.
About arenaflex
arenaflex is the leading nonprofit fundraising and CRM platform, empowering millions of changemakers to achieve their goals. Our mission is to make giving fun and work enjoyable, so you'll want to do it again. We believe in the power of collaboration and are committed to building a diverse and inclusive team that reflects the communities we serve.
Certified Great Place to Work
arenaflex has been certified as a Great Place to Work in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on G2 across multiple categories. Our employees enjoy a range of benefits, including competitive salaries, comprehensive health insurance, paid time off, and opportunities for professional growth and development.
Role Description
As a Customer Support Chat Specialist at arenaflex, you will be the first point of contact for our users, providing timely and accurate responses to their inquiries via live chat and email. You will be responsible for:
- Responding to queries from users in a timely and accurate way via live chat and email
- Following up with unresponsive users and leads to ensure their questions are resolved
- Proactively identifying user needs and helping customers implement specific features
- Analyzing product malfunctions and reporting them
- Gathering user feedback, feature requests, and workarounds, and proactively suggesting improvements
Requirements
To succeed in this role, you will need:
- 5+ years of experience as a Live Chat Support Specialist in the tech industry
- 2+ years of remote experience
- Experience handling multiple incoming chat requests simultaneously
- High adaptability and positive attitude in a dynamic environment
- Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion)
- Excellent written and verbal communication skills in English
- Agents must provide their own computer and stable internet connection (2nd monitor recommended)
Benefits
As a Customer Support Chat Specialist at arenaflex, you will enjoy a range of benefits, including:
- Remote Work: Work from anywhere in the Philippines
- Job Security: Employed full-time by arenaflex via an EOR called Deel
- Health Insurance: We offer HMO medical insurance covered 100% for employees
- Holiday Pay: Givebutter Support is open 24/7. We honor all PH labor laws regarding holiday pay, overtime, and shift differentials
- Performance Bonuses: for meeting KPIs, eligible after 3 months of employment
- PTO: 10 days PTO annually
- Additional annual leaves: Bereavement: 5 days, Maternity: 105 days, Paternity: 30 days, Adoption: 60 days, Domestic Violence: 10 days
- Charitable Giving: Employees are provided a monthly allowance of up to $50 USD/month to any verified nonprofit they wish to support on arenaflex
- Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for
Tentative Start Date: 4/21/25
Paid Training Schedule: Monday - Friday 9 PM - 6AM PH time EST for 3 months (40 hours)
Permanent Schedule: 11:30 AM - 8:30 PM PH time, Tu - Thursday (27 hours)
Why arenaflex?
At arenaflex, we believe in the power of collaboration and are committed to building a diverse and inclusive team that reflects the communities we serve. We offer a range of benefits, including competitive salaries, comprehensive health insurance, paid time off, and opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of changemakers, we invite you to join our team.
Apply Now!
If you're ready to take the next step in your career and join a talented team of professionals who share your passion for empowering nonprofits to raise more, pay less, and give better, apply now! Apply for this job