Experienced Part-time Customer Service Representative – Home Improvement Industry
Join arenaflex, a leading provider of innovative solutions for the home improvement industry, as a Part-time Customer Service Representative. In this role, you will be the main point of contact for customers, ensuring their expectations are met and managed throughout the lifespan of their project.
About arenaflex
arenaflex is a dynamic and forward-thinking company that has revolutionized the home improvement industry with its cutting-edge lead and workflow management platform. Acquired by Financeit in 2017, arenaflex has established itself as a leader in the industry, powering over $3 billion in annual sales. Our full-service contact center in Fort Lauderdale, Florida, specializes in inbound and outbound support for the home improvement industry, providing exceptional customer service and support to our clients.
The Role
We are seeking an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service, answering incoming calls, and responding to customer requests in a fast-paced environment. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call.
Responsibilities:
* Answer incoming calls and respond to customer's requests in a timely and professional manner
- Work in a fast-paced environment, adapting to changing guidelines and customer needs
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors as needed
- Inform clients by explaining procedures, answering questions, and providing information
- Maintain and improve quality results by adhering to standards and guidelines
- Collaborate with colleagues to achieve team goals and objectives
Essential Qualifications:
* High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call center or retail environment
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
- Ability to type at least 25 words per minute (preferred)
- Experience in providing exceptional customer service and maintaining established quality requirements
- Ability to pass a background check
Preferred Qualifications:
* Experience working in the home improvement industry
- Previous experience in a customer-facing role
- Knowledge of CRM software and other customer service tools
- Ability to work in a remote/hybrid environment
What We Offer:
* Opportunity to work from home (after completing a one-week in-office onboarding/training period)
- Competitive hourly rate
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service with company match of up to 4%
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
Work Environment and Culture:
* arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment
- We offer a collaborative and supportive team environment, with opportunities for growth and development
- Our contact center is equipped with state-of-the-art technology and tools to support our customer service representatives
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, and we will contact you if you become selected for a virtual interview. Apply Job!
Note:
arenaflex is an equal opportunity employer, and accommodations are available on request for candidates taking part in all aspects of the selection process. Apply for this job