Remote Customer Support Specialist (P&C) – Join arenaflex's Growing Team and Revolutionize the Fintech Industry

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of millions? Do you thrive in a fast-paced, dynamic environment where innovation and creativity are encouraged? Look no further! arenaflex, a leading fintech startup, is seeking a highly skilled and motivated Remote Customer Support Specialist to join our growing team.

About arenaflex

arenaflex is on a mission to revolutionize the way people manage their cars, one of their most expensive and high-maintenance assets. Since launching our mobile app in 2019, we have amassed over 4 million customers and expanded beyond insurance shopping to refinancing, safety, and repairs, becoming the #1 rated AllCar app in the App Store. Backed by artificial intelligence and machine learning, we simplify and automate owning and maintaining a car while providing personalized services for all car owners' needs.

The Opportunity

As a Remote Customer Support Specialist at arenaflex, you will play a critical role in helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. You will be responsible for processing service requests, answering questions regarding policy details, and working to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!

Key Responsibilities:

* Respond to inbound calls from existing customers in a timely and professional manner

• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
• Collaborate with internal teams to resolve customer issues and improve overall customer experience

Compensation and Perks:

* Hourly wage: $18.00 - 21.00

• arenaflex will pay for your P&C license (expected within 2 weeks after starting)
• Medical, dental, vision insurance, 401K match
• Ability to work remotely (arenaflex provides work equipment)
• Ongoing training and mentorship from our leadership team
• An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them

Schedule:

* Sunday: 7am - 3:30pm (Pacific Time Zone)

• Monday and Tuesday: 11:30am - 8pm (Pacific Time Zone)
• Wednesday and Thursday: 9am - 5:30pm (Pacific Time Zone)

Why Join arenaflex?

* Be part of a fast-growing fintech startup that's revolutionizing the way people manage their cars

• Work with a passionate, curious, and egoless team that loves solving real-world problems
• Enjoy a dynamic and innovative work environment that encourages creativity and experimentation
• Have the opportunity to make a meaningful impact in the lives of millions
• Receive ongoing training and mentorship from our leadership team
• Enjoy a comprehensive benefits package, including medical, dental, vision insurance, and 401K match

Essential Qualifications:

* 1+ year of experience in customer support or a related field

• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Proficiency in using technology, including CRM software and phone systems
• High school diploma or equivalent required; bachelor's degree preferred
• P&C license required within 2 weeks of starting

Preferred Qualifications:

* Experience in the insurance industry or a related field

• Knowledge of insurance policies and coverages
• Experience working with CRM software and phone systems
• Bachelor's degree in a related field, such as business, communications, or marketing

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Proficiency in using technology, including CRM software and phone systems
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits:

* arenaflex offers ongoing training and mentorship from our leadership team

• Opportunities for career growth and advancement within the company
• Collaborative and dynamic work environment that encourages creativity and experimentation
• Access to industry-leading technology and tools
• Opportunities to work on high-impact projects and initiatives

Work Environment and Company Culture:

* arenaflex is a remote-friendly company that offers flexible work arrangements

• Collaborative and dynamic work environment that encourages creativity and experimentation
• Passionate, curious, and egoless team that loves solving real-world problems
• Opportunities to work on high-impact projects and initiatives
• Access to industry-leading technology and tools

Equal Employment Opportunity:

arenaflex is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Accommodations for Individuals with Disabilities:

arenaflex is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

How to Apply:

If you are a motivated and customer-focused individual who is passionate about making a meaningful impact in the lives of millions, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! Apply Now! Apply for this job