Experienced Full Stack Customer Service Representative – Remote Opportunity with arenaflex

Join arenaflex's dynamic team and embark on a rewarding career as a Customer Service Representative, serving the communities of Ohio and Pennsylvania. Are you passionate about delivering exceptional customer experiences and solving complex problems? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to explore this exciting opportunity to join arenaflex's team as a Remote Customer Service Representative.

About arenaflex

arenaflex is a leading provider of energy services, committed to delivering safe, reliable, and efficient energy solutions to our customers. As a Customer Service Representative with arenaflex, you will play a vital role in ensuring our customers receive the highest level of service and support. Our team is dedicated to fostering a culture of inclusivity, respect, and professionalism, where every employee feels valued and empowered to make a difference.

Key Responsibilities

As a Remote Customer Service Representative with arenaflex, you will be responsible for:

• Processing billing calls, investigating meter reads, and resolving billing accuracy or payment issues
• Handling emergency calls and providing timely support to customers in need
• Processing customer move-ins, adds, and transfers, as well as refunds, compensation requests, and changes to accounts
• Routing escalated customer issues for resolution and making referrals to special programs, such as Energy Assistance, CRISIS, Dollar Energy, or other programs
• Processing order inquiry calls, initiating service orders, and providing service order status updates
• Assisting customers with credit/payment arrangements and directing them to self-service channels as necessary
• Meeting individual deadlines, metrics, and team goals, while multitasking and prioritizing tasks effectively
• Working cooperatively in a group environment to achieve common goals and promoting a positive work environment

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• One (1) year of Customer Service experience
• Computer skills, including navigating multiple tabs, windows, and systems
• The ability to type a minimum of 25 WPM (Word Per Minute)
• Solid written and verbal communication skills
• For bilingual candidates: Must possess solid written skills in English and Spanish and must speak fluent English and Spanish
• Must be 18 years of age or older

Preferred Qualifications

While not required, the following qualifications will be advantageous:

• 2-3 Year(s) Call Center and/or Customer Service Experience
• 2-5 years previous customer service work from home experience
• Utility experience
• Advanced computer skills, including navigating multiple tabs, windows, and systems
• Ability to type 60-65 WPM (Words Per Minute)

Living Requirements

To be eligible for this role, you must reside 80 miles or less from one of the arenaflex facilities located in:

• arenaflex of Ohio, (290 W Nationwide Blvd, Columbus, OH 43215)
• arenaflex of Pennsylvania, (12 Sandstone Way, Dunbar, PA 15431)

Work From Home Office Requirements

As a Remote Customer Service Representative, you will be required to:

• Maintain high-speed wired internet access (75mpbs download and 15mpbs upload) that is hardwired-No Wi-Fi or Satellite Internet
• Work in a secure, private location with proper, ergonomic office equipment (computer desk and computer chair) and setup
• Have a smartphone to download a VPN app on your personal device
• Be available from 7:00 a.m. - 7:00 p.m. and able to attend 100% of the 13-week training program
• Punctual attendance is essential as it guarantees consistent service delivery and reliability for our customers

Compensation and Benefits

arenaflex offers a competitive salary range of $34,400.00 - $48,200.00, based on several factors, including but not limited to, the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity. Additionally, you will be eligible for a one-time sign-on bonus of $500 for Traditional CSR role and $22.20 per hour with an additional one-time $500 sign-on bonus for Bilingual CSR role.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to investing in the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Career advancement opportunities within the company
• A supportive and inclusive work environment that fosters collaboration and teamwork

Work Environment and Company Culture

arenaflex is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and making a difference in the communities we serve.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law.

Safety Statement

arenaflex is committed to promoting a safe work environment and expects all employees to actively participate in all aspects of our employee safety program. We encourage you to report any unsafe conditions and take actions to prevent personal injuries.

How to Apply

If you are passionate about delivering exceptional customer experiences and solving complex problems, we invite you to apply for this exciting opportunity to join arenaflex's team as a Remote Customer Service Representative. Please submit your application through our website or by clicking on the link below: Apply Job! We look forward to reviewing your application and welcoming you to our team! Apply for this job