Experienced Customer Service Consultant – Houston, TX – $19.25/hr (Hybrid)
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Consultant, you'll play a vital role in shaping the future of customer service by providing top-notch support to our valued customers. If you're passionate about delivering effortless experiences, building strong relationships, and driving customer loyalty, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in a rapidly changing world. With a commitment to excellence, we're dedicated to fostering a culture of collaboration, innovation, and customer-centricity. Our team of experts is passionate about making a meaningful impact, and we're excited to welcome like-minded individuals to join our journey.
Job Summary
As a Customer Service Consultant, you'll be the face of arenaflex, providing exceptional customer service that consistently meets or exceeds our high standards of excellence. You'll be responsible for creating an effortless customer experience by answering questions about products, orders, and services available through our e-commerce platform. With a focus on speed to solution, accuracy, empathy, and attention to detail, you'll act as a trusted advisor, helping customers navigate our products and services with ease.
Key Responsibilities
* 20%: Answer inbound phone calls from customers, quickly assess their needs, and proactively provide solutions with a high degree of accuracy. Provide superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Document details of customer interaction into our system.
- 20%: Drive customer loyalty by providing excellent service, accurate product and service knowledge to customers, and looking for ways to reduce customer effort in ordering, shipping, order inquiry, and return/refund experiences.
- 20%: Keep customers informed on the status of their order, reconcile errors in a cost-effective manner, resolve post-order issues such as returns, and follow up to ensure all customer needs are fulfilled.
- 10%: Where needed, act as a liaison between customer and manufacturer, as well as between customer and freight carrier.
- 20%: Meet or exceed various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
- 10%: Partner with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases.
Direct Manager/Direct Reports
* Position reports to Supervisor Contact Center
- No direct responsibility for supervising others
Travel Requirements
* Typically requires overnight travel less than 10% of the time
Physical Requirements
* Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Working Conditions
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
* Must be eighteen years of age or older
- Must be legally permitted to work in the United States
Preferred Qualifications
* College Degree preferred
- 3 or more years of customer service or retail sales experience is preferred
Minimum Education
* The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED
Preferred Education
* No additional education
Minimum Years of Work Experience
* 2
Preferred Years of Work Experience
* No additional years of experience
Minimum Leadership Experience
* None
Preferred Leadership Experience
* None
Certifications
* None
Competencies
* Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer.
- Skilled at consistently providing excellent customer service, following through on responsibilities to customers, and recovering from any errors made.
- Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands, and a fast-paced environment.
- Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking, and writing skills. Skilled at adjusting communication style to meet audience needs and expectations.
- Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company.
- Capable of and interested in continuous learning primarily focused on the business, customer service techniques, and products and services sold at arenaflex.
- Comfortable with making decisions independently.
What We Offer
* Competitive hourly rate of $19.25
- Hybrid work arrangement, with a mix of remote and on-site work
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job