Experienced Full Stack Customer Service Representative – Sales (Hybrid) at arenaflex

Are you a customer service enthusiast with a passion for sales and a knack for building meaningful connections? Do you thrive in fast-paced environments and enjoy the thrill of resolving complex issues? If so, we invite you to join arenaflex as a Full Stack Customer Service Representative – Sales (Hybrid) and become the voice of our brand.

About arenaflex

arenaflex is a global leader in communications and technology, dedicated to creating connections that change the world. With a rich history spanning nearly 150 years, we've been pioneers in innovation, from the invention of the telephone to the widespread availability of 5G and Fiber. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day.

Job Summary

As a Full Stack Customer Service Representative – Sales (Hybrid), you'll be on the frontline of customer acquisition, sales, service, and retention. You'll provide solutions to prospective and existing customers, driving satisfaction and fostering loyalty. With a flexible 40-hour workweek, you'll enjoy a dynamic work environment that combines the best of both worlds – the camaraderie of a call center and the flexibility of remote work.

Key Responsibilities

* Handle customer interactions (calls, chats, emails) in a fast-paced environment, accurately resolving issues related to service, billing, payments, and collections.

• Explain bills and product features clearly, troubleshoot basic problems, and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues, supporting various customer inquiries, including technical issues.
• Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime.
• Participate in paid training to develop your skills and knowledge.

What We're Looking For

* Unwavering customer focus, with a passion for delivering exceptional service.

• Strong work ethic, with the ability to adapt to changing priorities and deadlines.
• Problem-solving skills, with attention to detail and a commitment to quality.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.

Join Our Team

As a member of our team, you'll enjoy a range of amazing perks and benefits, including:

• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone.
• Tuition reimbursement program, paid time off and holidays, and additional PTO based on the bargaining group to which you are hired.
• Paid Parental Leave, Medical/Dental/Vision coverage, 401(k) plan, and additional sick leave beyond what state and local law require.
• Disability Benefits (short term and long term), Life and Accidental Death Insurance, and Supplemental benefit programs, including critical illness/accident hospital indemnity/group legal and Employee Assistance Programs (EAP).
• Extensive employee wellness programs, including a clean and healthy work environment.

Work from Home (WFH) Requirements

* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs).

• An established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
• arenaflex will provide all the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.).
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.).
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

Career Growth Opportunities

As a Full Stack Customer Service Representative – Sales (Hybrid) at arenaflex, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a career at arenaflex, the possibilities are limitless. You'll have the opportunity to develop your skills, advance your career, and make a meaningful impact on our customers' lives.

Equal Employment Opportunity

arenaflex is an equal employment opportunity (EEO) employer, committed to providing a fair and inclusive work environment for all employees. We welcome applications from diverse candidates and are proud to be a fair chance employer.

Apply Today!

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of customer service enthusiasts who are passionate about making connections and changing the world. Apply Job! Apply for this job