Experienced Live Chat Specialist - Collections
At arenaflex, we're on a mission to revolutionize the home improvement industry by providing friendly financing options for those who dream of living a more sustainable lifestyle. Our collective goal is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless. We're creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we're not only transforming the home improvement industry but also protecting our planet. As part of our world-positive initiative, we're also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you have an unstoppable desire to make a meaningful impact on our planet and help mission-driven businesses and consumers achieve a more sustainable future, join us.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about making a positive impact on the planet. We're a team of like-minded individuals who share a common goal of creating a more sustainable future. Our company culture is built on collaboration, creativity, and a commitment to excellence.
Perks and Benefits
At arenaflex, we believe in taking care of our employees and providing them with a comprehensive benefits package. Some of the perks and benefits we offer include: - Competitive pay - Comprehensive benefits package - Flexible schedule - Health insurance - On-the-job training - Paid time off - Referral program - Vision insurance - Work from home
Job Description
We're seeking an experienced Live Chat Specialist - Collections to join our team. As a Live Chat Specialist - Collections, you'll be responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency.
Essential Job Duties & Responsibilities
- Communicate with delinquent borrowers via different digital communication channels - Find solutions to help bring borrower's loans to a current status - Process payments for borrowers with past due payments - Maintain daily, weekly, and monthly collection and metric goals - Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
Required Skills, Knowledge & Abilities
- 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools - Excellent written communication skills - Prior experience with financial products preferred - Proficiency with Microsoft Office applications - Self-motivated and extremely goal-oriented - Team Player - Professional demeanor - Bilingual Spanish/English required
Compensation
The hourly rate for this position is $16-17/hour, depending on experience, with an opportunity to bonus monthly.
Additional Information
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and other skills required for the position. arenaflex reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position, or assign additional job responsibilities, subject to applicable law.
Work Environment
As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment. arenaflex is committed to providing a safe and inclusive work environment for all employees.
How to Apply
If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today by clicking on the link below: Apply Job!
Application Question(s)
- The schedule for this position is Monday through Friday from 9:30 - 6pm PST. Would you be able to commit to that work schedule? (If you reside in MST, CST, or EST please check the schedule in your time zone) - This position provides an hourly range of $16-17/hour depending on experience with an opportunity to bonus monthly. Does this meet your compensation needs?
Experience
- Live chat: 1 year (Required)
Work Location
Remote Apply for this job