Rewritten Job Title:

Join arenaflex's V Team: A Community of Innovators and Changemakers

At arenaflex, we're more than just a company – we're a community of people who share a passion for innovation, creativity, and making a positive impact in the world. We believe that everyone deserves to live, work, and play with purpose, and we're committed to empowering our customers to do just that. As a Customer Service Loyalty Champion II, you'll be at the forefront of this mission, working with our customers to resolve their needs and prevent churn, while also driving business growth and retention.

About the Role

As a champion on the Loyalty team, you'll be responsible for delivering exceptional customer experiences, resolving complex customer issues, and preventing churn through proactive measures. You'll work closely with our customers to understand their needs and preferences, and use this information to identify opportunities to upsell and cross-sell our products and services. Your goal will be to turn every contact into a sale or save opportunity, while also growing the business and driving revenue and retention goals.

Key Responsibilities:

• Handling and resolving escalated customer concerns that have varying levels of complexity
• Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Growing the business, which includes completing a full end-to-end account analysis
• Executing targeted loyalty and retention strategies for high-value and at-risk customers
• Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
• Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
• Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services
• Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
• After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts

About the Team

You'll be working from home in this remote role, with occasional in-person training and meetings. Our team is a community of people who are passionate about delivering exceptional customer experiences and driving business growth. We're a collaborative and supportive team that values innovation, creativity, and continuous learning.

About the Work Environment

As a remote employee, you'll have the flexibility to work from home and manage your own schedule. However, you'll still be required to attend occasional in-person training and meetings at our hub location in Irving, TX. You'll need to have a dedicated, quiet, and private workspace, as well as a reliable internet connection with a minimum speed of 25mbps. We'll provide you with the necessary equipment and support to ensure your success in this role.

About the Requirements

To be eligible for this position, you'll need to have:

• A Bachelor's Degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue and retention goals
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
• You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided

About the Preferred Qualifications

Even better if you have:

• A degree
• Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
• Experience promoting and upselling products or services
• One or more years of Retention experience

About the Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Loyalty Champion II, you'll have access to a range of training and development opportunities, including:

• Regular training and coaching sessions to help you develop your skills and knowledge
• Opportunities to work on high-profile projects and initiatives
• Access to a range of online learning resources and tools
• Regular feedback and performance evaluations to help you track your progress and set goals

About the Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A base salary of $60,000 per year
• A range of benefits, including health insurance, retirement savings, and paid time off
• Opportunities for bonuses and commissions based on performance
• A range of perks, including flexible work arrangements, employee discounts, and access to on-site fitness facilities

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this role. Please submit your resume and a cover letter explaining why you're the perfect fit for this position. We can't wait to hear from you!

Apply Now!