Experienced Customer Success Manager - Public Sector
At arenaflex, we're revolutionizing the world of worktech by providing innovative solutions to enhance the daily lives of workers and decision-makers. With a strong focus on technological innovation, design, and responsible business practices, we're committed to creating a more fulfilling work environment. Join us on this exciting journey and become a part of a dynamic team that's shaping the future of work.
About arenaflex
arenaflex is a leading worktech company that has disrupted the market of employee benefits since its launch in 2018. By digitalizing the management and use of benefits through our user-friendly app, we've improved the experience, making it simpler, more modern, and intuitive. Our ambition is to become the leader in the worktech industry, addressing the entire sphere of work life management through our products. With over 1000 employees and a strong international presence, including Brazil, arenaflex has already convinced millions of users and thousands of businesses. We're looking for talented individuals to join our team and help us build a more fulfilling work environment.
Your Future Missions
As a Customer Success Manager - Public Sector, you'll be responsible for providing high-level customer support to our public sector clients on our CSE Swile offer. Your key responsibilities will include:
- Providing reactive and proactive customer support to our public sector clients
- Collaborating closely with the Sales Team - Public Sector to offer personalized services
- Contributing to the continuous improvement of procedures and processes within the Onboarding CSE team
- Being actively listening to client needs, ensuring optimal availability, and providing personalized responses to public sector clients
- Collaborating with the Products and Innovation teams to identify opportunities for improvement and new features, adapting and optimizing our offerings
- Analyzing statistics (onboarding, client satisfaction, etc.), mastering various communication tools, essential office tools, and CRM systems. A passion for the digital environment is preferred
What to Expect in the First 6 Months
During your first 6 months, you can expect to:
- Take ownership of basic tools (Salesforce, Backoffice, Admin Space)
- Accompany a client independently during the onboarding process
- Respond independently to simple requests (e.g., client space management, account setup, etc.)
- Take ownership of topics related to the team's roadmap
- Respond independently to complex requests (e.g., invoicing, market nuances, etc.)
- Know the right contacts and be able to make product feedback
Job Requirements
To succeed in this role, you'll need:
- At least 2 years of experience in the public sector or have previously worked with a company in this domain
- The ability to demonstrate patience, reactivity, and excellent customer service skills
- The ability to provide tailored solutions to client needs and communicate these needs to the Products team
- Excellent communication and interpersonal skills
- Autonomy, organization, and resilience
- Strong listening and writing skills
- A team player mentality
- A passion for teaching and sharing knowledge
Arenaflex Culture
As a future arenaflex team member, you'll be part of a dynamic and inclusive environment that values diversity, equity, and inclusion. You'll be expected to share our commitments to the environment, diversity, equity, and inclusion and work towards individual and collective performance.
Our Recruitment Process
Our recruitment process typically involves:
- Agathe - Recruitment Team (30 minutes)
- Simon - Your future manager (30-45 minutes)
- 2 arenaflex team members for a business case (60 minutes) - including Mélinda (Sales Manager - Public Sector)
- Kévin - Your future N+2 (30 minutes)
Join the arenaflex Team
If you're passionate about worktech and customer success, we encourage you to apply to this exciting opportunity. Don't miss the chance to be part of a dynamic team that's shaping the future of work. Apply for this job