Experienced Seasonal Chat & Phone Tech Support/Customer Service Agent – Inbound Customer Experience Specialist

At arenaflex, we're revolutionizing the customer experience industry with our innovative approach to customer support. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be part of a dynamic team that's dedicated to delivering exceptional support experiences to our clients' customers. If you're passionate about making a difference in people's lives and have a knack for providing top-notch customer service, we want to hear from you!

About arenaflex

arenaflex is a global leader in the customer experience (CX) industry, with over 20 years of experience in hiring for customer support roles. Our modernized application technology benefits our customers and our associates, making us a leader in the industry. With 170,000 associates across the globe, we're the team behind the best experiences for 750+ of the world's leading brands. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Responsibilities

As an Experienced Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be responsible for:

• Providing basic technical support via phone or chat to customers
• Interacting and communicating effectively with a variety of customers to deliver an exceptional support experience
• Providing a memorable and delightful experience for our clients' customers
• Working with a variety of customers to resolve issues and answer questions
• Collaborating with our team to provide timely and effective support
• Participating in ongoing training and development to improve skills and knowledge
• Meeting or exceeding performance metrics and targets

Work with Us and You'll Enjoy:

* Working from home with the flexibility to create your own schedule

• Computer equipment provided to ensure you have the tools you need to succeed
• Full-Time Schedule with the opportunity to become permanent
• $14/hour and incentive opportunities to reward your hard work and dedication
• Hands-on, 100% paid training to ensure you have the skills and knowledge you need to succeed
• Internal Mobility (84% of our managers are promoted within) to help you grow your career
• Employee discounts to help you save money on the things you need
• Referral bonuses to reward you for bringing in new talent
• EverBetter wellness program to help you maintain a healthy work-life balance

Location Requirements:

* Must live in the United States

• Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings
• For this role, applicants must reside in one (1) of the following States: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming

Qualifications:

* Flexible to the needs of the business

• Must have a High School Diploma or GED Equivalent
• 18 years of age

Equipment and Internet Requirements:

* You must have the following: + Hardwired internet connection (no satellite or wireless) + Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up + A Working Phone Line (Home Phone or Mobile) + Home office must be a noise/distraction-free environment + Desk and an ergonomic chair

About arenaflex

arenaflex is a global leader in the customer experience (CX) industry, with a commitment to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a knack for providing top-notch support, we want to hear from you! Apply now and join our team of dedicated professionals who are making a difference in people's lives every day. Apply Job!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement to all qualified individuals. Apply for this job