Experienced Customer Onboarding & Success Team Leader – Hospitality Industry Expertise

At arenaflex, we're passionate about creating growth for our clients, employees, and community. For over 35 years, we've been generating revenue for innovative tech companies worldwide through our outsourced B2B demand, sales, customer success, and revenue operations solutions. Our exceptional team is the cornerstone of arenaflex's accomplishments, and we're proud to be named a top employer in our industry. As a Customer Onboarding & Success Team Leader, you'll lead, motivate, and inspire a team of customer-focused professionals to drive success in the hospitality industry. If you're passionate about account management, sales, customer support, customer success, or client relations, we'd love to hear from you.

What You'll Do

As a Customer Onboarding & Success Team Leader, you'll be responsible for managing, coaching, and mentoring a team to reach targets and KPIs aligned to the expectations of our clients and arenaflex. Your key responsibilities will include:

• Adhering to daily, weekly, and monthly KPIs
• Creating and implementing systems and processes that drive efficiency and performance
• Leading, motivating, and inspiring team members
• Hiring and recruiting new talent as needed
• Managing, coaching, and mentoring a team of sales agents across multiple sales disciplines to a set of targets and KPIs aligned to the expectations of the client and arenaflex
• Maintaining a hands-on approach while adjusting to client demands and strategies
• Gathering a strong understanding of client offerings to enable the team effectively across differing EMEA territories
• Creating a culture of focus, teamwork, and outstanding performance
• Driving strong thought leadership within a wider sales team
• Adhering to team goals as agreed by the client
• Ownership of day-to-day operations in partnership with client contact and Program Manager
• Taking responsibility for performance discipline, employee scheduling and attendance, time-card approvals, performance evaluations, and associated management functions
• Partnering with sales operations, quality assurance, and training departments
• Developing and implementing personal development plans for reps
• Analyzing data to identify strategic opportunities and implementing data-driven recommendations to drive sales growth
• Maintaining a strong understanding of technical integrations with software partners to provide adequate support to clients

What You'll Need to Succeed

To excel in this role, you'll need:

• 4+ years of experience in account management, partner support, technical support, customer experience, customer success, or sales
• 1+ year as a leader, coach, trainer, or senior rep
• Proficiency in CRM software, specifically working with leads and opportunities
• Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video
• Strong quantitative skills and the ability to interpret and apply data to drive decision-making
• Exceptional time management and prioritization abilities
• Comfort working at both strategic and tactical levels in ambiguous environments
• Ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives
• Fluent in English
• Fluent in French, Italian, or Spanish (a benefit)

What We Offer

At arenaflex, we're committed to our "We Care" value, providing employees with valuable mental and physical well-being benefits, including:

• Comprehensive VHI Health cover from day one
• Structured training & career development opportunities
• Education reimbursement
• Paid birthday leave
• Child/Dependent care reimbursement
• Personal Hardship Loan Program
• Mental health and 24/7 employee assistance program
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Top-performer and tenure awards

The pay for this position is a basic salary of €48,000 per annum, with an additional variable bonus component of €12,000 per annum. Your recruiter will provide more detailed information during the interview process.

Why Join arenaflex?

At arenaflex, we're passionate about creating growth for our clients, employees, and community. We're committed to our "We Care" value, providing employees with valuable mental and physical well-being benefits. Our exceptional team is the cornerstone of arenaflex's accomplishments, and we're proud to be named a top employer in our industry.

How to Apply

If you're passionate about the hospitality industry and have a successful background in account management, sales, customer support, customer success, or client relations, we'd love to hear from you. Apply now to join our team and drive success in the hospitality industry. Apply Now Apply for this job