Experienced Customer Support Representative – Onsite Veterinary Assistance
At arenaflex, we're on a mission to revolutionize the way people interact with our company, and we're looking for talented individuals to join our team as Customer Support Representatives. As a key member of our Veterinary Assistance group, you'll play a vital role in providing exceptional customer service to our pet-parent clients and colleagues. If you're passionate about delivering top-notch support, have a knack for problem-solving, and are eager to learn and grow, we want to hear from you!
About arenaflex
arenaflex is the fastest-growing online pharmacy retail business in the market today, and we're committed to providing a unique and personalized experience for our customers. Our team is dedicated to delivering exceptional customer service, and we're looking for like-minded individuals to join our ranks. As a Customer Support Representative, you'll be the face of our company, and we're excited to have you on board!
Why You'll Love Working at arenaflex
At arenaflex, we prioritize Security, Wellbeing, and Culture in every aspect of our business. We offer a range of benefits that will make you feel valued and supported, including:
- Competitive starting wages
- Opportunities for wage increments starting after 3 months of service
- A comfortable, climate-controlled work environment
- A 20% discount program for all your pet needs
- 401(k) with company matching
- Team-building events and company-sponsored lunch gatherings
- Professional development and advancement opportunities
- Paid time off and holidays
- Access to a range of employee benefits, including pet insurance and childcare assistance
What You'll Do
As a Customer Support Representative, you'll be responsible for:
- Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests
- Examining and resolving issues to determine suitable solutions for clients and center partners, and following up as needed to resolve issues
- Completing data entry of solutions into arenaflex's healthcare software
- Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
- Working with empathy, attention to detail, patience, compassion, and thoughtfulness to clients and partners alike
- Working with a willingness to learn and grow, and being open to feedback and development opportunities
- Communicating with veterinary facilities via telephone (and occasionally other channels) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts
- Expecting a significant portion of the average business day to be spent on outbound veterinary facility/client telephone contacts
What You'll Need
To succeed in this role, you'll need to:
- Exhibit exceptional communication skills (written, verbal, and listening)
- Be able to perform multiple tasks (e.g., chatting on the phone while exploring on the computer and taking notes)
- Work with ownership, be a self-starter, and stand out enough to be noticed to detail
- Have experience with Microsoft Office
- Have a high school diploma or equivalent
- Be able to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy (where applicable)
- Possess strong decision-making skills
- Demonstrate the ability to perform multiple tasks and perform well in a fast-paced environment
- Be adaptable to change as per the business needs of the organization
- Be flexible with your schedule and willing to stay at work longer than required depending on the situation
- Be able to maintain confidentiality and secure sensitive information
- Pass a personal background check
- Be punctual and committed to being your best
What We Offer
As a Customer Support Representative at arenaflex, you'll have the opportunity to:
- Work in a dynamic and supportive team environment
- Develop your skills and knowledge in a fast-paced and ever-changing industry
- Take advantage of professional development and advancement opportunities
- Enjoy a range of benefits and perks that will make you feel valued and supported
- Be part of a company that is committed to making a positive impact in the lives of our customers and partners
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Customer Support Representative and take the first step towards a rewarding and challenging career with arenaflex. Apply Now! Apply for this job