Experienced Customer Advocate I – Insurance Industry Expertise and Customer Service Excellence

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a Customer Advocate I, you'll play a vital role in supporting our individual customers (under 65 and over 65) by providing top-notch service, support, and education for comprehensive enrollment, membership, benefits, and claims information. If you're passionate about delivering outstanding customer service and have a strong background in the insurance industry, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading health insurance provider in the region, committed to delivering high-quality services to our members. We're proud to be consistently ranked as one of the best places to work in Central Arkansas, thanks to our inclusive culture, employee wellness programs, and community involvement. Our team members are passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team.

Responsibilities

As a Customer Advocate I, you'll be responsible for:

• Providing exceptional customer service to individual customers (under 65 and over 65) via high-volume calls, ensuring timely, accurate, and courteous responses to inquiries and questions.
• Creating a solid working relationship with all groups by working directly with contacts as needed to resolve issues.
• Complying with retail dress and appearance standards while working retail hours as described by management.
• Consulting with prospects on individual product options and determining appropriate coverage options based on coverage needs and financial status.
• Assisting customers with completing applications necessary to apply for coverage.
• Promoting all products sold by arenaflex.
• Establishing premium payment arrangements for members and accepting and processing premium payments.
• Performing other duties as requested.
• Providing comprehensive enrollment, membership, benefits, and claims information for both group and individual products (depending on marketing area).
• Staying informed of all changes in benefits, regulations, and guidelines.
• Providing support to retail sales representatives.

Requirements

To be successful in this role, you'll need:

• A high school diploma or equivalent.
• An Arkansas Health and Life Insurance License (or the ability to obtain one within three months of hire).
• A minimum of three years' experience in customer service or sales administration, preferably in the insurance industry, health insurance agency, or provider's office.
• Excellent customer service, problem-solving, and communication skills.
• Proficiency in Microsoft Word and Excel.
• Ability to work independently or with a team.

Preferred Qualifications

* Exchange producer license.

• CMS certification for senior products.
• Experience working in a fast-paced, high-volume call center environment.

Skills and Competencies

To excel in this role, you'll need to possess:

• Strong customer service and problem-solving skills.
• Excellent oral and written communication skills.
• Ability to work independently or with a team.
• Highly organized and able to prioritize tasks effectively.
• Proficiency in Microsoft Word and Excel.
• Ability to maintain confidentiality and handle sensitive information.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Advocate I, you'll have opportunities to:

• Develop your skills and knowledge in the insurance industry.
• Work with a talented team of professionals who are passionate about delivering exceptional customer service.
• Participate in ongoing training and development programs to enhance your skills and knowledge.
• Take advantage of tuition reimbursement and other educational benefits.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team members are passionate about making a difference in the lives of our customers, and we're committed to creating a work environment that supports their well-being and success. As a Customer Advocate I, you'll have the opportunity to work in a fast-paced, high-volume call center environment, with opportunities to develop your skills and knowledge in the insurance industry.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $45,000 - $60,000 per year, depending on experience.
• Comprehensive benefits, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for tuition reimbursement and other educational benefits.

How to Apply

If you're passionate about delivering exceptional customer service and have a strong background in the insurance industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system. Apply Now! We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job