Ops Assoc III (US)

About the position The Operations Associate III is responsible for the day-to-day Operations activities in support of assigned business line. This position will be HYBRID 2x per week in the Greenville, SC location. Depth & Scope: Performs more diverse/complex tasks with minimal supervision Acts as a liaison between assigned department and other departments within TD Bank Works to identify and address process improvements Provides support to less experienced staff Responds to inquiries and assists in resolving problems/complaints May be required to find and supply data impacting accounts Protects privacy and non-public information Assists in the prevention of fraudulent activities Reviews application information against host systems for accuracy and completeness Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities Escalates more complex or unusual issues to lead or supervisory staff

Responsibilities

• Performs more diverse/complex tasks with minimal supervision
• Acts as a liaison between assigned department and other departments within TD Bank
• Works to identify and address process improvements
• Provides support to less experienced staff
• Responds to inquiries and assists in resolving problems/complaints
• May be required to find and supply data impacting accounts
• Protects privacy and non-public information
• Assists in the prevention of fraudulent activities
• Reviews application information against host systems for accuracy and completeness
• Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
• Escalates more complex or unusual issues to lead or supervisory staff

Requirements

• High School Diploma or GED
• 2-4 Years of related experience
• Thorough understanding of all aspects of Operations Associate I and II position, with the ability to meet goals and standards established by the department
• Ability to use/learn current technology and software applications related to position
• Excellent interpersonal, written and verbal communication skills required
• Excellent problem-solving skills
• Proven ability to be detail-oriented and handle a heavy workload in fast-paced environment
• Excellent organizational and time management skills
• Proven leadership skills

Benefits

• Growth opportunities and skill development
• health and well-being benefits
• savings and retirement programs
• paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• banking benefits and discounts
• career development
• reward and recognition
• training programs
• mentoring programs

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