Experienced Customer Service Representative – Delivering Exceptional Experiences for arenaflex Customers

At arenaflex, we're passionate about creating beautiful, healthy properties across the nation through our lawn, tree & shrub, and pest control services. As a Customer Service Representative, you'll play a critical role in delivering superior customer support and building strong relationships with our clients. If you're a customer-focused individual with excellent communication skills and a passion for sales, we want to hear from you!

About arenaflex

arenaflex is America's number one lawn care company, dedicated to using our science-based expertise and local experience to create stunning outdoor spaces. Our team is committed to our customers, our values, and the science of lawn care. We're proud to affirm our commitment to hiring veterans and fostering an inclusive and diverse environment.

What's in it for YOU!

* Awesome teammates who are dedicated to our values, customers, lawn science, and YOU!

• Competitive wages
• Opportunities to grow your career
• Affordable medical and prescription drug plans
• Financial health resources, including 401(k)
• Training & Development
• Paid Time Off/Sick Leave

Your Responsibilities

As a Customer Service Representative, you'll be responsible for delivering exceptional customer experiences throughout the day by:

• Answering customer calls and resolving issues in a professional and decisive manner
• Building sales experience by upselling additional services to customers who are looking to enhance their outdoor living space
• Collaborating with internal teams to ensure seamless customer experiences
• Providing accurate and timely information to customers regarding their accounts and services
• Maintaining a high level of product knowledge and staying up-to-date on company policies and procedures

Job Requirements

To succeed in this role, you'll need:

• High standards for excellence, integrity, and customer service
• Excellent customer service skills, including conflict resolution and negotiation
• Foundational sales skills to upsell products and services to meet customer needs
• Written and verbal communication skills for professional business interactions
• Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Familiarity with social media applications (Facebook, Instagram, LinkedIn)
• Ability to learn and apply general knowledge of the company, products, and services
• Ability to read, comprehend, and adhere to instructions, processes, and procedures
• Keen attention to detail
• Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
• Good organizational and time management skills, including punctuality for on-time attendance
• Ability to work independently under general supervision and collaboratively as part of a team
• Ability to talk and type simultaneously when interacting with customers

Education and Experience

* High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience

• Associate degree from a two-year college or technical school preferred

What We Offer

* Competitive pay range: $30,436.00 - $54,785.00

• Benefits, including Medical/Dental/Vision insurance and Company-matching 401(k)
• Training & Development opportunities
• Paid Time Off/Sick Leave
• A dynamic and inclusive work environment

Diversity and Inclusion

arenaflex is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

California Residents

When you express interest in or apply for a job with arenaflex, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Pre-Employment Testing

arenaflex performs pre-employment testing.

Apply Now!

If you're a motivated and customer-focused individual with a passion for sales, we want to hear from you! Apply now to join our team and start delivering exceptional experiences for arenaflex customers. Apply Job! Apply for this job