Account Executive – Property & Casualty

Job Description:

• Serve as the primary point of contact for assigned TPA P&C clients
• Build strong, trust-based relationships with key client stakeholders
• Lead regular stewardship meetings, QBRs, and performance reviews
• Ensure client expectations, SLAs, and KPIs are consistently met or exceeded
• Partner with internal claims leadership to ensure high-quality claims handling and operational execution
• Monitor service metrics, identify trends, and proactively address issues
• Advocate for clients internally while maintaining alignment with business goals
• Drive continuous improvement initiatives across accounts
• Own client retention strategy and proactively mitigate risk of attrition
• Identify and drive organic growth opportunities (cross-sell, upsell, new lines of business)
• Partner with Business Development on renewals and expansions
• Contribute to revenue growth within existing accounts
• Support pricing discussions, contract renewals, and scope changes
• Monitor account profitability and ensure alignment with financial targets
• Partner with finance and leadership on forecasting and revenue tracking
• Work closely with Claims, Actuarial, SIU, and Operational teams
• Align internal stakeholders around client priorities and delivery expectations
• Support onboarding of new clients and expansion implementations

Requirements:

• 7–12+ years of experience in P&C insurance, TPA, or claims services
• Strong background in client management / account management
• Deep understanding of claims operations (WC, Liability, or Property preferred)
• Proven success in client retention and growing existing accounts
• Experience leading client meetings and executive-level discussions
• Strong analytical and problem-solving skills
• Bachelor’s degree preferred

Benefits:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

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