UC Cisco Voice Engineer - Webex Contact Center (1131603)
Location: ALBUQUERQUE, NM, USA Salary: $140,000.00 USD Annually - $200,000.00 USD Annually Description Job Title: UC Cisco Voice Engineer - Webex Contact Center Location: Remote with occasional onsite client visits (CO, NM, AZ, UT, or NC) Employment Type: Full‑Time Employee Contact: Brian Merin; 215-913-8857;[email protected] Position Overview We are hiring a full‑time WebEx Contact Center / WebEx Calling Engineer to join our growing engineering team. This role is ideal for a hands‑on UC/Contact Center professional who wants long‑term ownership of enterprise environments, ongoing optimization work, and a consultative relationship with customers. This is a remote role with occasional onsite client visits across Colorado, New Mexico, Arizona, Utah, and North Carolina. What You’ll Do
- Serve as a long‑term technical owner for WebEx Contact Center and WebEx Calling environments
- Design, deploy, and support enterprise‑scale cloud contact center and calling solutions
- Lead new implementations, migrations, upgrades, and enhancements from legacy platforms
- Configure IVRs, call flows, routing logic, queues, agents, and integrations
- Collaborate cross‑functionally with network, security, and application teams
- Diagnose and resolve complex UC/contact center issues across voice, network, and cloud layers
- Provide ongoing optimization, performance tuning, and best‑practice guidance
- Create and maintain standards‑based documentation, diagrams, and runbooks
- Participate in client meetings, technical workshops, and occasional onsite engagements
- Act as a trusted advisor , helping customers align technology with business outcomes
Required Qualifications
- 3+ years of hands‑on experience with Cisco WebEx Contact Center
- Strong implementation and support experience with WebEx Calling
- Solid understanding of VoIP, SIP, call routing, and QoS
- Experience working in cloud‑based UC and Contact Center environments
- Proven ability to troubleshoot complex technical issues end‑to‑end
- Strong communication and client‑facing skills
- Willingness to travel occasionally to client sites (CO, NM, AZ, UT, or NC)
Preferred Qualifications
- Experience with Cisco UC technologies (CUCM, CUBE, UCCX, or related platforms)
- Contact center migration experience from on‑prem or hybrid environments
- CRM and third‑party integrations (Salesforce, ServiceNow, etc.)
- Cisco certifications (CCNA/CCNP Collaboration, WebEx, Contact Center)
- Background in consulting, professional services, or MSP environments
Why This Role
- Full‑time stability with long‑term platform ownership
- Exposure to modern cloud‑first UC and Contact Center architectures
- Remote‑first model with limited, purposeful travel
- Career growth into senior engineer or architect paths
- Work with enterprise customers on strategic, high‑impact projects
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