Scheduling Coordinator/Dispatcher

About the position The Scheduling Coordinator I works with our network of interpreters to schedule and dispatch interpreters for in-person, video, and telephone interpretation jobs.

Responsibilities

• Manage a team of skilled interpreters, maintaining their schedules, ensuring their readiness for assignments, and supporting them throughout the process.
• Efficiently assign interpreters to appointments based on their expertise, location, and availability while juggling time-sensitive demands.
• Liaise with clients to understand their language service needs and ensure a smooth interpretation process, while providing exceptional customer service.
• Tackle logistical challenges head-on, adapting to last-minute changes and ensuring that all parties are well-informed and comfortable with the revised arrangements.
• Collaborate with internal teams to identify areas for process optimization and contribute to the enhancement of our interpreter coordination and dispatch systems.

Requirements

• Strong organizational skills with the ability to multitask and thrive in a fast-paced environment.
• Exceptional communication and interpersonal abilities to interact effectively with interpreters, clients, and internal teams.
• Adaptability and composure under pressure, ensuring a high level of professionalism in all situations.
• A passion for languages, cross-cultural understanding, and an eagerness to make a positive impact.

Nice-to-haves

• Previous experience in interpreter coordination, dispatch, or related fields is a plus, but not mandatory for candidates with the right attitude and aptitude.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Professional development opportunities
• Employee assistance program
• Company-sponsored events and activities

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