Experienced Customer Service Representative/Administrative Assistant – Driving Customer Satisfaction and Operational Excellence at arenaflex
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences and administrative support. As a Customer Service Representative/Administrative Assistant, you'll play a vital role in ensuring that every customer interaction is a positive and memorable one. If you're a hardworking, organized, and positive customer service professional with a passion for helping others, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative organization that's dedicated to providing top-notch products and services to our customers. Our team is comprised of talented individuals who share a common goal: to deliver exceptional results and exceed customer expectations. As a Customer Service Representative/Administrative Assistant, you'll join a collaborative and supportive team that's passionate about making a difference.
Job Responsibilities
As a Customer Service Representative/Administrative Assistant, your primary responsibilities will include:
- Handling inbound calls on our multi-line phone system during scheduled hours, providing exceptional customer service and resolving issues in a timely and professional manner
- Making outbound calls for service, follow-ups, and membership inspections to ensure that customers are satisfied with our products and services
- Responding to email correspondence and coordinating with customers to resolve issues and provide support
- Monitoring and contacting expired memberships to prevent lapses and ensure customer retention
- Performing additional duties as assigned by the Office Manager, such as data entry, filing, and other administrative tasks
Strongly Preferred Qualities
While we're looking for a customer service professional with a strong work ethic and positive attitude, we also prefer candidates with:
- Customer service experience, preferably in a similar industry or role
- Knowledge or experience with ServiceTitan program, a leading customer service and management platform
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Proficiency in Microsoft Office and computer literacy, with the ability to learn new software and systems quickly
- A clean criminal background and a commitment to being drug-free
- A team player with a "can-do" attitude, who is willing to go above and beyond to meet customer needs
WE EXPECT YOU TO
As a Customer Service Representative/Administrative Assistant at arenaflex, we expect you to:
- Have superior phone skills and be comfortable calling customers to resolve issues and provide support
- Demonstrate superior organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Be proficient in Microsoft Office and computer savvy, with the ability to learn new software and systems quickly
- Work with a great attitude, providing exceptional customer service and support to our customers
- Have strong attention to detail, with the ability to accurately and efficiently complete tasks and projects
- Show up to work on time and complete all responsibilities efficiently, with a commitment to meeting deadlines and exceeding customer expectations
Job Type and Schedule
This is a full-time position, with a schedule of 40 hours per week. You'll work an 8-hour shift, Monday to Friday, with occasional weekends as needed. We're looking for someone who is flexible and willing to adapt to changing circumstances.
Compensation and Benefits
As a Customer Service Representative/Administrative Assistant at arenaflex, you'll enjoy a competitive salary of $18.00 - $20.00 per hour, depending on experience. You'll also be eligible for a range of benefits, including:
- 401(k) plan with matching contributions
- Dental insurance
- Employee discount on arenaflex products and services
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education and Experience
We're looking for a candidate with a high school diploma or equivalent, and at least 1 year of customer service experience. If you have experience with ServiceTitan program or a similar customer service and management platform, that's a definite plus!
Ability to Relocate
We require that you be willing to relocate to Norfolk, VA before starting work. If you're not already living in the area, we'll provide support and assistance with relocation.
Work Location
This is an in-person role, requiring you to work from our office location in Norfolk, VA.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please apply through our website, and don't forget to include your resume and a cover letter that highlights your experience and qualifications. Apply Now! Apply for this job