Experienced Full Stack Data Engineer – Customer Service (L5) at arenaflex

At arenaflex, we're revolutionizing the way people enjoy entertainment and storytelling around the world. With over 270 million members in 190 countries, we're constantly pushing the boundaries of innovation and excellence. Our Customer Service team is at the forefront of this revolution, engaging with millions of members via phone and chat in 25 different languages. As a key member of our Data Science and Engineering (DSE) team, you'll play a critical role in building reliable, scalable data pipelines, transforming raw data into core business metrics, and working with custom visualization tools that surface CS insights.

About arenaflex

arenaflex is one of the world's leading entertainment services, with a mission to deliver an incredible customer experience. We're committed to shaping the evolution of storytelling around the world, and our Customer Service team is a vital part of this mission. With a focus on delivering a delightful, efficient experience, we use data to rigorously measure, optimize, and personalize our Customer Service investments. Our team is small, so the role requires a high degree of autonomy, strong technical judgment, and the ability to span across the data stack, from pipeline development to business metrics and tools.

Key Responsibilities

As an Experienced Full Stack Data Engineer – Customer Service (L5) at arenaflex, you'll be responsible for:

• Collaborating with data engineers, software engineers, and CS business owners to build reliable, scalable data pipelines
• Transforming raw data into core business metrics using big data technologies (Hive, Presto, Spark, Flink)
• Working with custom visualization tools to surface CS insights
• Designing data structures that are adaptable to changes in the source data or business processes
• Developing advanced SQL skills and advocating for data quality
• Analyzing business problems and prioritizing autonomously to drive business growth
• Communicating effectively with analysts, engineers, and business leaders to drive results

Essential Qualifications

To be successful in this role, you'll need:

• At least 4 years of experience engineering data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records)
• Strong data modeling skills, with the ability to design structures that are adaptable to changes in the source data or business processes
• Strong proficiency in Python or Scala, with a passion for writing clean, supportable code
• Advanced SQL skills, with a focus on data quality and advocacy
• Analytical aptitude to think through business problems and prioritize autonomously
• Strong communication and productive partnership with analysts, engineers, and business leaders

Preferred Qualifications

While not required, the following qualifications would be a plus:

• Experience working with cloud-based data platforms (e.g. AWS, GCP, Azure)
• Familiarity with data visualization tools (e.g. Tableau, Power BI)
• Experience with agile development methodologies (e.g. Scrum, Kanban)
• Strong understanding of data governance and compliance regulations (e.g. GDPR, CCPA)

Skills and Competencies

To succeed in this role, you'll need to possess:

• Strong technical skills in data engineering, including experience with big data technologies (Hive, Presto, Spark, Flink)
• Excellent analytical and problem-solving skills, with the ability to think critically and prioritize autonomously
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong business acumen, with the ability to understand business problems and drive results
• Strong technical judgment, with the ability to design and implement reliable, scalable data pipelines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a member of our Data Science and Engineering team, you'll have access to:

• Opportunities for career growth and advancement, with a focus on developing your skills and expertise
• Access to training and development programs, including online courses, workshops, and conferences
• Mentorship and coaching from experienced professionals in the field
• Opportunities to work on high-impact projects and contribute to the development of new technologies and innovations

Work Environment and Company Culture

arenaflex is a unique and dynamic work environment, with a focus on innovation, creativity, and collaboration. Our company culture is built on a set of core values, including:

• Inclusion and diversity, with a commitment to creating a workplace that is welcoming and inclusive for all employees
• Innovation and experimentation, with a focus on trying new things and taking calculated risks
• Customer obsession, with a commitment to delivering an incredible customer experience
• Collaboration and teamwork, with a focus on working together to achieve common goals

Compensation, Perks, and Benefits

arenaflex offers a comprehensive compensation package, including:

• An annual salary, with a range of $170,000 - $720,000
• Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
• Paid leave of absence programs, including vacation, holidays, and sick paid time off
• Flexible time off, with a focus on work-life balance and employee well-being

How to Apply

If you're a motivated and talented data engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply Now! Apply for this job