Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at arenaflex

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are the same? If so, we invite you to join arenaflex's Business Government Customer Organization (BGCO) as a Customer Service Coordinator. In this role, you will be at the heart of our business and government customer service operations, working remotely from the comfort of your home office to deliver a superior customer experience.

About arenaflex

arenaflex is a leading provider of innovative technology, products, and services that empower individuals, businesses, and governments to reach their full potential. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We are a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.

What You'll Be Doing

As a Customer Service Coordinator in BGCO, you will be responsible for delivering exceptional customer experiences to our business and government customers. Your primary responsibilities will include:

• Growing our business within existing accounts by identifying opportunities to upsell and cross-sell our products and services
• Building customer relationships, earning their loyalty and trust through active listening and empathy
• Troubleshooting problems and resolving a range of customer issues related to devices, billing, and/or service concerns
• Selling the value of arenaflex solutions and increasing company revenue through effective sales and marketing strategies
• Being solution-oriented and proactive, providing first call resolution and eliminating repeat calls and unnecessary transfers
• Delivering efficient customer support on large accounts using web-based tools

What We're Looking For

We're seeking problem solvers who lead with empathy and are motivated by change. You'll need to be able to apply your resources to determine the right solutions for our customers, even in complex and challenging situations. You'll also need to be willing to work a flexible schedule, including evenings and weekends, and have a private workspace free of distractions to set you up for success.

Requirements

To be eligible for this position, you must:

• Have a Bachelor's degree or one or more years of work experience
• Have one or more years of customer service and/or sales experience
• Meet all home office requirements, including a private workspace and reliable internet connection
• Be willing to work a flexible schedule, including evenings and weekends

Preferred Qualifications

Even better if you have:

• A college degree
• Experience with facilitation and communication across all levels of the organization
• Experience resolving customer issues, billing, and/or handling product Q&A
• Experience promoting and/or selling products and services
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
• One or more years of technical support experience
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
• Technical acumen and interest in learning new technologies

Work Environment

This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Coordinator, you'll have access to a range of training and development opportunities, including:

• Ongoing training and coaching to help you develop your skills and knowledge
• Opportunities to take on new challenges and responsibilities
• A collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging
• A competitive compensation and benefits package, including health insurance, retirement savings, and paid time off

Equal Employment Opportunity

We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Job! Apply for this job