Experienced Order Processing Specialist – Customer Service and Logistics Support
At arenaflex, we're dedicated to providing exceptional customer service and support to our clients across various industries. As a key member of our Customer Service team, we're seeking an experienced Order Processing Specialist to join our dynamic and growing organization. In this role, you'll play a vital part in ensuring seamless order processing, customer satisfaction, and efficient logistics management.
About arenaflex
arenaflex is a leading provider of innovative solutions and services to various industries. Our commitment to excellence, customer-centric approach, and dedication to employee growth and development have earned us a reputation as a trusted partner in the industry. We're proud to offer a dynamic and inclusive work environment that fosters collaboration, creativity, and innovation.
Key Responsibilities
As an Order Processing Specialist at arenaflex, you'll be responsible for:
- Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
- Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
- Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Updating databases with the status of returned materials issues and accounts for returns inventory.
- Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensuring service information is accessible by sorting and filing documents/forms.
- Handling requests for additional company materials.
- Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
- Coordinating and performing activities associated with the transfer of consigned material.
- Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Skills, Knowledge, and Expertise
To succeed in this role, you'll need:
- Direct customer support experience, including administrative experience.
- Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
- Proficiency in utilizing business tools such as:
+ E-mail + Microsoft Word + Excel + PowerPoint
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
- Typical Education and Experience: Associate degree or equivalent, 1-3 years of related experience.
Benefits and Perks
As an arenaflex employee, you'll enjoy:
- Competitive hourly rate: $25.00 - $28.00 per hour
- 401(k) plan with matching contributions
- Paid Time Off (PTO)
- Sick Time
- Comprehensive benefits package, including 100% coverage of medical, dental, and vision expenses
- Short-Term Disability benefits
- Opportunities for career growth and professional development
Work Environment and Culture
At arenaflex, we value diversity, inclusivity, and collaboration. Our dynamic and supportive work environment is designed to foster creativity, innovation, and employee growth. As an Order Processing Specialist, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service and support.
How to Apply
If you're a motivated and detail-oriented individual with a passion for order processing and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you! Apply for this job