Process & Technology Manager
Exciting work from home opportunity for a Remote Process & Technology Manager role! This position offers full-time remote work at Ascension. Your future role at a glance DEPARTMENT Core Tech Data Center SCHEDULE 8 hour shift, Monday-Friday LOCATION Remote SALARY $116,413 - $162,273 per year ANNUAL BONUS #LI-REMOTE LIFE AT ASCENSION: WHERE PURPOSE MEETS OPPORTUNITY Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. BENEFITS THAT HELP YOU THRIVE Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance Time to recharge: pro-rated paid time off (PTO) and holidays Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources Family support: parental leave, adoption assistance and family benefits Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. HOW YOU’LL MAKE AN IMPACT IN THIS ROLE
Key Responsibilities
Resource and Project Coordination: Manage resource scheduling and allocation for data center projects and operations, ensuring appropriate staffing to support network, virtualization, and on-site activities. Stakeholder Coordination and Communication: Serve as the primary communication point for data center projects, coordinating with all relevant stakeholders (e.g., Application Owners, Engineering, Operations, and external vendors) and ensuring all parties are consistently informed of project status, risks, and changes. Project Leadership and Execution: Direct and lead complex, infrastructure-led data center projects, such as major consolidation efforts (e.g., decommission efforts), lifecycle management (e.g., UPS and CRAC unit replacements), and platform migrations (e.g., Hyper-V migration). Infrastructure Migration & Decommissioning: Actively assist in data center consolidation and migration efforts, managing the movement of physical and virtual assets, and improving the server decommission process. Process and System Alignment: Maintain and ensure quality of data in ServiceNow, focusing on updating Configuration Items (CI's) in the CMDB and managing change controls for Data Center Operations. Merger, Acquisition, and Divestiture (MA&D) Support: Collaborate with project teams to ensure Data Center teams are engaged and resources are allocated for ongoing MA&D efforts. QUALIFICATIONS Proven experience in IT resource management or a similar coordination/management role. Strong technical understanding of data center infrastructure, including networking, server hardware, and power systems (e.g., UPS, PDU). Experience with ticketing and change management systems, specifically ServiceNow. Ability to communicate effectively with technical staff, leadership, and project management teams (PMs). WHAT MINIMUM REQUIREMENTS YOU’LL NEED Licensure / Certification / Registration: Certification credentialed from the International Association of Information Technology Asset Managers preferred. Education: High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred. Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the jo Apply tot his job Apply To this Job