Regional Manager, Customer Success

Job Description:

• Lead and develop a team of Customer Success Managers supporting a portfolio of high-touch, enterprise customers
• Partner with Sales Regional Vice Presidents (RVPs) to define and execute regional strategy, aligning customer success goals with revenue and growth targets
• Establish clear objectives, success metrics, and execution plans to drive consistent team performance
• Ensure alignment of goals across the team, keeping the customer journey at the center of all decisions
• Identify opportunities to improve, scale, and optimize the customer experience across the region
• Collaborate cross-functionally to proactively mitigate customer risk and remove blockers at scale
• Influence stakeholders and drive alignment in complex or sensitive situations while maintaining strong relationships
• Leverage data and analytics to inform strategic decisions and improve business outcomes
• Own monthly business reviews with CS leadership, providing insights into performance, risks, and opportunities
• Allocate accounts and resources effectively to ensure balanced coverage and maximize impact
• Recruit, mentor, and develop talent - fostering a culture of accountability, growth, and high performance
• Coach leaders and CSMs on best practices including executive engagement, value realization, and customer lifecycle management.

Requirements:

• 12+ years of experience in customer-facing roles within SaaS or enterprise technology environments
• Proven experience leading and scaling high-performing Customer Success teams
• Strong people leadership skills, with a track record of coaching and developing talent at multiple levels
• Demonstrated ability to partner effectively with Sales leadership to manage and grow a region or territory
• Experience working with large enterprise customers in a SaaS/PaaS model
• Strong business acumen with a data-driven approach to decision-making and forecasting
• Excellent communication and executive presence, both written and verbal
• Ability to influence cross-functional stakeholders and drive alignment across teams
• Experience with customer adoption, digital transformation, and change management initiatives
• Highly organized, adaptable, and resourceful in a fast-paced environment
• Intellectual curiosity and a continuous improvement mindset
• Comfortable working across geographies and cultures
• A sense of humor and a collaborative spirit.

Benefits:

• Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise.
• A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders.
• OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact.

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