Contract Bilingual Customer Success Representative
Job Opportunity - Contract Bilingual Customer Success Representative with 4myBenefits in Cincinnati, OH We are seeking individuals interested in customer service to join our team-oriented environment from mid-September through November 28, 2025. This position is with a company in a stable and growing industry. If you meet these criteria, please contact us for more information! This position is a contract-based role and as a Contract Bilingual Customer Success Representative, you will serve as the initial point of contact for employees, aiding in inquiries related to their health benefits, coverage, and related matters. Other responsibilities include:
- Available to start from mid-September until November 28, 2025.
- Open to full-time onsite work (remote full-time opportunities available for bilingual Spanish-speaking candidates).
- Respond to inbound calls from client employees regarding health insurance benefits, eligibility, and coverage.
- Provide accurate information and resolve inquiries in a professional and empathetic manner.
- Document all interactions in the customer relationship management (CRM) system.
- Escalate complex issues to appropriate departments when necessary.
- Maintain up-to-date knowledge of health plan policies, procedures, and regulatory requirements.
- Meet or exceed performance metrics, including call quality, customer satisfaction, and response time.
Skill Requirements:
- Bachelor’s degree in healthcare administration, Business, Communications, or a related field; preferred.
- Bilingual skills; preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
- Proficiency in Microsoft Office and basic computer systems.
About 4myBenefits Founded in 1999, 4myBenefits is a leading provider of benefits administration and enrollment software. As a leader in the field, 4myBenefits works closely with over 1,000 midsize to large businesses, all across the country. Due to its high demand, 4myBenefits continues to grow as a business year over year. To learn more about us and the services we provide, visit our website: http://www.4mybenefits.com/ If you are ready for a new challenge and meet the qualifications outlined above apply online at https://grnh.se/us2mvqh23us or email [email protected]. Be part of our future! EEO/M/F/D/V. No third-party applications, please. Apply tot his job Apply To this Job