Technical Content Designer, Customer Service – Shaping the Future of Global Entertainment
At arenaflex, we're revolutionizing the way people enjoy entertainment worldwide. With 278 million paid memberships in over 190 countries, we're committed to delivering an unparalleled experience for our subscribers. Our Global Customer Service (CS) organization is at the forefront of this mission, providing exceptional support to our members around the globe. We're now seeking a talented Technical Content Designer to join our Customer Service Content Strategy team and help us shape the future of global entertainment.
About arenaflex
arenaflex is one of the world's leading entertainment services, offering a vast library of TV series, films, and games across multiple genres and languages. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We're passionate about delivering an exceptional experience for our subscribers, and our Customer Service Content Strategy team plays a critical role in making this happen.
The Role
As a Technical Content Designer, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. Your primary focus will be on creating and editing Customer Service content that's clear, simple, and easy to understand, helping our customers navigate technical issues and get back to streaming.
Responsibilities
* Lead large complex editorial projects end-to-end, including setting content strategy, goals, timelines, and reporting
- Create and edit Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials
- Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
- Partner closely with support operations, localization, legal, product design, and engineering teams to deliver exceptional support experiences
- Create, maintain, and update style guides and editorial training to ensure consistency and quality
- Leverage multiple data sources to provide data-driven analysis and content recommendations that drive improvements
Qualifications
* Bachelor's or Master's degree in a relevant field (e.g., English, Communications, Technical Writing)
- 5+ years of relevant experience in technical writing, editing, project management, or a related field
- Exceptional writing, editing, project management, and communications skills, with a proven track record of delivering high-quality content
- Extensive technical or UI writing experience, with a focus on customer service organizations or highly technical environments for a consumer audience
- Experience writing for different platforms (e.g., computer, mobile, or TV)
- Experience with information architecture and content management systems
- Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment
What We Offer
* Competitive annual salary range: $50,000 - $190,000
- Comprehensive benefits package, including:
+ Health Plans + Mental Health support + 401(k) Retirement Plan with employer match + Stock Option Program + Disability Programs + Health Savings and Flexible Spending Accounts + Family-forming benefits + Life and Serious Injury Benefits
- Paid leave of absence programs, including 35 days annually for paid time off (full-time hourly employees) or flexible time off (full-time salaried employees)
- Opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences
- Collaborative and dynamic work environment that encourages innovation, creativity, and continuous learning
- Professional development opportunities, including training, mentorship, and career growth
Why Join arenaflex?
* arenaflex is a unique culture and environment that values diversity, inclusivity, and creativity
- We're committed to making a positive impact on our members, employees, and the wider community
- We're passionate about delivering exceptional customer experiences and are dedicated to making a difference in the world of entertainment
- We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development
How to Apply
If you're a talented Technical Content Designer with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume, cover letter, and portfolio samples, through our website. We can't wait to hear from you and explore how you can join our team and help shape the future of global entertainment. Apply Now! Apply for this job