Experienced Customer Service Representative – Remote Call Center
Join arenaflex's Dynamic Team and Make a Real Impact
Are you a customer service enthusiast looking for a challenging and rewarding role that allows you to thrive in a dynamic environment? Do you have a passion for delivering exceptional experiences and making a real difference in people's lives? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our remote call center team.
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We pride ourselves on creating exceptional outcomes for our clients and the millions of people who count on them. Our company culture values individuality, creativity, and innovation, and we're committed to fostering a positive, employee-friendly environment that allows our associates to grow and thrive.
The Role
As a Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests, status changes, complaints, and grievances. You'll also enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
Key Responsibilities:
* Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements:
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background and drug screening required
What We Offer:
* Competitive hourly rate of $16.00
- Paid training program with equipment provided
- Full-time schedule (40 hours a week)
- Career growth opportunities
- PerkSpot employee discount program
- Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
Work Environment and Culture:
* Remote work environment with flexible scheduling
- Collaborative and dynamic team culture
- Opportunities for growth and development
- Recognition and rewards for outstanding performance
- Access to training and development programs
Pay Transparency Laws:
* Actual salaries will vary and may be above or below the range based on various factors, including location, experience, and performance
- In addition to base pay, this position may be eligible for a bonus or incentive
Equal Opportunity Employer:
* arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodation Policy:
* People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form.
Apply Now:
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, apply now to join arenaflex's dynamic team!
Apply Job!
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values individuality and creativity. Apply for this job