Experienced Customer Service Representative (Contract) – Healthcare Industry Expert

At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our mission is to empower employers to restructure their healthcare benefits, providing clear incentives and data-driven insights that direct employees to higher-quality and lower-cost healthcare providers. By doing so, we're creating a healthcare system where patients receive better health outcomes, and doctors are rewarded for practicing well, not performing more procedures. We're backed by top-tier venture capital firms and are growing rapidly, seeking talented individuals to join our team.

Job Summary:

We're looking for a Contract Customer Service Representative to join our team and engage with arenaflex members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role's focus is member support via phone, chat, and email. As a member of our team, you'll become an expert on arenaflex's product, operations, and the needs of our members. Your passion for helping people and proactive problem-solving skills will make you an invaluable asset to our organization.

Responsibilities:

* Deliver exceptional service to our members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefit, as well as finding the right provider for their needs

• Follow documented best practices for handling member inquiries, suggesting process improvements as you identify them
• Manage and organize workload using arenaflex's platform and tools, including Zendesk and G Suite
• Triaging and escalating complex and urgent member care needs
• Retain a detail-oriented working knowledge of employer health benefits and insurance
• Relay member feedback to leadership teams to improve arenaflex's solution

Key Qualifications:

* A passion for helping people solve their problems with an ability to think creatively and empathetically

• Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
• Excellent written and verbal communication skills
• A high level of process-orientation, digital organization, and resourcefulness
• A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity
• A desire to be a part of our mission to improve the healthcare system
• Enthusiasm for a role with room for growth
• A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
• A bachelor's degree is preferred but not required

What We Offer:

* Competitive hourly rate of $17-19/hour

• Opportunity to work with a rapidly growing company in the healthcare industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• Generous paid time off and holidays
• Access to cutting-edge technology and tools

Work Environment:

* Work from home or a quiet and distraction-free office space

• Reliable internet connection required (ability to hard wire if needed strongly preferred)
• Flexible scheduling to accommodate your needs
• Collaborative and supportive team environment

How to Apply:

If you're passionate about helping people and have a desire to be part of a rapidly growing company in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience.

Equal Employment Opportunity:

arenaflex is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Accommodations for Qualified Individuals with Disabilities:

arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Job Scam Fraudsters:

Beware of job scam fraudsters! Our recruiters use arenaflex.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected]. Apply Job! Apply for this job