Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

Are you passionate about delivering exceptional technical support and customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading provider of innovative communication and entertainment solutions, as an Experienced Fiber Customer Support Analyst. At arenaflex, we power and empower how people live, work, and play by connecting them to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. We're a place where the true you can learn, grow, and thrive, and where your ideas are valued and encouraged.

What You'll Be Doing

As an Experienced Fiber Customer Support Analyst, you'll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. You'll be the go-to expert for customers with questions or issues, providing exceptional technical support and customer service. Your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're looking for someone with a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. Even better if you have:

• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience

Essential Qualifications

* High school diploma or equivalent required

• 2+ years of experience in a technical support role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to work evenings, weekends, holidays, and unscheduled shifts

Preferred Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Technical support call center experience
• Knowledge of communication and networking components
• Experience with trouble reporting and analysis

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment
• Strong technical knowledge of communication and networking components
• Ability to work independently and as part of a team
• Strong customer service skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Technical training and certification programs
• Leadership development programs
• Career advancement opportunities

Work Environment and Company Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on the principles of collaboration, inclusivity, and respect. We celebrate our employees' differences and strive to create a workplace where everyone feels valued, connected, and empowered to reach their potential.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary range: $670.00 - $1,774.50 weekly based on a full-time schedule
• Incentive-based position with the potential to earn more
• Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• Award-winning total rewards package

How to Apply

If you're passionate about delivering exceptional technical support and customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Apply for this job